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May 26, 2017
Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
Benchmarking for excellence

Tom Peters the business guru, thought leader and author of the #1 national best-seller In Search of Excellence, says "Excellent firms don't believe in excellence – only in constant improvement and constant change." Excellence is something all busi…

May 26, 2017 by Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
Blog
September 25, 2014
Terri Riley, SVP Managed Care Practices and Client Services
Listening to the voice of the provider

Medical directors with California-based hospital systems recently met for a discussion focused on the quality of medical care provided to Sedgwick workers’ compensation clients. We covered many areas, including provider scoring, fraud, legal challe…

September 25, 2014 by Terri Riley, SVP Managed Care Practices and Client Services
Blog
June 27, 2013
David North
Executive chairman
What quality claims handling should be – working proactively to create the best possible outcomes for people

Claims management is the quintessential people business. It is people working with people during what can be their darkest hour after an unexpected event occurs. It is a time often fraught with uncertainty and fear. Sedgwick employs more claims pro…

June 27, 2013 by David North, Executive chairman
Blog
June 20, 2013
Chris Mandel, RF
SVP Strategic Solutions
Should risk standards matter in managing workers’ comp?

Workers' compensation, being the statutorily defined and administered animal that it is, may not appear to need a risk standard applied to its day-to-day management, but I maintain the opposite is true. All risk exposures lend themselves to better ma…

June 20, 2013 by Chris Mandel, RF, SVP Strategic Solutions
Blog
April 21, 2013
Redefining quality

In the claims industry the word "quality" has become synonymous with the exercise of box checking. I see that as a problem. We all know that complying to basic requirements is important, but isn't that just one aspect of quality that should be depl…

April 21, 2013
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