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March 14, 2022
Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
COVID-19 business interruption claims: the financial implications of the recent appeal judgment in Australia

On 21 February 2022, the Full Court of the Federal Court delivered the highly anticipated judgment in the appeal of the second Insurance Council of Australia (ICA) business interruption test case. In this update, we explore the impact of this decisio…

March 14, 2022 by Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
Blog
March 03, 2022
Malcolm Dodge
VP risk services
The twilight zone: occupational health and safety during COVID-19

Do you remember “The Twilight Zone” that aired on TV in the early 1960s? Its famous theme music instantly drew viewers into the world of the surreal. At the beginning of each episode, Rod Serling spoke of moving into another dimension of sight, sound…

March 03, 2022 by Malcolm Dodge, VP risk services
Blog
March 02, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Bridging technology through robotic process automation

Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity…

March 02, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
February 24, 2022
James Norman
International business development director
Claims programme management in Africa: What’s next?

A sure-fire measure of how a market emerges and matures goes beyond traditional metrics like insurance penetration and premium density. It also means the adoption of standards such as corporate governance and risk management. In Africa, risk manageme…

February 24, 2022 by James Norman, International business development director
Blog
February 03, 2022
Ronnie Adcock, senior vice president and Darin N. Miller, national marine manager
Collapsible shipping containers are making waves in the marine industry

While the marine industry is not historically known for being early adopters of new equipment or processes, market needs and business circumstances have come together to highlight one innovation worth keeping an eye on: collapsible shipping container…

February 03, 2022 by Ronnie Adcock, senior vice president and Darin N. Miller, national marine manager
Blog
January 17, 2022
Max Koonce, Chief claims officer and Bryon Bass, SVP workforce absence
Vaccine mandate ruling points employers back to state and local guidance

On January 13, 2022, the Supreme Court blocked the Biden Administration from implementing and enforcing a vaccine mandate on large businesses (defined as those with 100 or more employees). The Occupational Safety and Health Administration (OSHA), w…

January 17, 2022 by Max Koonce, Chief claims officer and Bryon Bass, SVP workforce absence
Blog
January 13, 2022
James Norman
International business development director
Corporate governance and claims management in Africa

African insurers are constantly evolving best practices to ensure they further adopt international insurance principles, stay compliant with changing regulations and leverage opportunities to grow — whether that be through International Finance…

January 13, 2022 by James Norman, International business development director
Blog
May 26, 2017
Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
Benchmarking for excellence

Tom Peters the business guru, thought leader and author of the #1 national best-seller In Search of Excellence, says "Excellent firms don't believe in excellence – only in constant improvement and constant change." Excellence is something all busi…

May 26, 2017 by Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
Blog
September 25, 2014
Terri Riley, SVP Managed Care Practices and Client Services
Listening to the voice of the provider

Medical directors with California-based hospital systems recently met for a discussion focused on the quality of medical care provided to Sedgwick workers’ compensation clients. We covered many areas, including provider scoring, fraud, legal challe…

September 25, 2014 by Terri Riley, SVP Managed Care Practices and Client Services
Blog
June 27, 2013
Dave North
executive chairman
What quality claims handling should be – working proactively to create the best possible outcomes for people

Claims management is the quintessential people business. It is people working with people during what can be their darkest hour after an unexpected event occurs. It is a time often fraught with uncertainty and fear. Sedgwick employs more claims pro…

June 27, 2013 by Dave North, executive chairman
Blog
June 20, 2013
Should risk standards matter in managing workers’ comp?

Workers' compensation, being the statutorily defined and administered animal that it is, may not appear to need a risk standard applied to its day-to-day management, but I maintain the opposite is true. All risk exposures lend themselves to better ma…

June 20, 2013
Blog
April 21, 2013
Redefining quality

In the claims industry the word "quality" has become synonymous with the exercise of box checking. I see that as a problem. We all know that complying to basic requirements is important, but isn't that just one aspect of quality that should be depl…

April 21, 2013
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