On-the-job injuries present a variety of challenges for impacted employees and their employers. In today's podcast we are joined by Beth Burry, managing director, clinical programs and Jo Copeland, SVP design and strategy who discuss what clinical co…
On Tuesday, 14 February, and for only the third time in history, the New Zealand government announced a national state of emergency. The flooding and destruction that followed in the wake of Cyclone Gabrielle left Northland, parts of Auckland and the…
On 5 December 2022, five people were found guilty at Burnley Magistrates Court of illegally demolishing the Grade II listed Punch Bowl Inn in Ribble Valley, Lancashire. They are due to be sentenced on 8 March 2023. The 18th-century pub closed in 20…
In the last five years, cover for claim preparation costs has been written into policies more frequently. Prior to this policy cover expansion, the cost of the appointed loss assessor or brokers' in-house claims specialist would be paid for by the po…
Many adjusters have found themselves in a common situation: whilst building sums insured and/or declared values are initially considered adequate, after testing, they are ultimately found to be insufficient. This is often due to adverse factors and u…
Strategic partnerships in the auto damage space provide the opportunity for insurance carriers, appraisers, adjusters, repair facilities, vehicle owners and fleet managers to work toward a shared goal: bringing vehicles back to pre-loss condition. Es…
There always will be a need for human engagement throughout the claims process, but the next generation of artificial intelligence (AI) and machine learning (ML) continue to enhance the experience and improve outcomes. Last month, Ajitabh Gupta, vice…
The Workers’ Compensation Institute (WCI) will celebrate the 76th Annual Workers’ Compensation Educational Conference and the 33rd Safety & Health Conference in Orlando, Florida August 21-24. An array of stakeholders representing all facets of the in…
While it’s not a new concept, crowdfunding — raising funds through groups of people online — continues to draw the interest of many. This practice allows individuals to give to a member of their community, a business or a cause they’re pa…
Social media platforms have emerged as a powerful tool for communication in recent decades. Considering the volume of data collected daily, it’s no surprise they have also become a useful source for researchers and investigators working on various in…
Auto repairs are always a pain point, whether you’re an individual insurance holder in your first fender bender or a corporate fleet stretched for manpower or technology tools to complete the repair quickly and accurately at the best price. Most peop…
Nearly one year ago, an Auckland-based manufacturer experienced a major fire that had a devastating impact. With the business, brand and the livelihoods of 50 employees at stake, the range of immediate concerns and challenges went beyond anything the…
Oil has become a precious commodity and is now being targeted by thieves across the UK. Exposure is far reaching — from commercial premises to rural properties and private vehicles. One haulage firm had £24,000 of diesel stolen recently and, …
Fostering awareness in the complex world of prescription drugs It is vital for a claims administrator to have pharmacists on staff because the current reality in workers’ compensation injury care is that prescription drug activity is a dangerous and…