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March 16, 2023
Beth Burry, managing director, clinical programs and Jo Copeland, SVP design and strategy
Managing lost workdays and medical costs with nurse triage

On-the-job injuries present a variety of challenges for impacted employees and their employers. In today's podcast we are joined by Beth Burry, managing director, clinical programs and Jo Copeland, SVP design and strategy who discuss what clinical co…

March 16, 2023 by Beth Burry, managing director, clinical programs and Jo Copeland, SVP design and strategy
Blog
March 06, 2023
Hamish Blair
client relationship manager
State of emergency declared in New Zealand

On Tuesday, 14 February, and for only the third time in history, the New Zealand government announced a national state of emergency. The flooding and destruction that followed in the wake of Cyclone Gabrielle left Northland, parts of Auckland and the…

March 06, 2023 by Hamish Blair, client relationship manager
Blog
February 23, 2023
Matthew Vale
BSc, PGDip BldCons, BDMA ClmsPrct, MRICS, RICS accredited building conservation surveyor RICS registered expert witness
Listed building repairs – how property owners can avoid prosecution

On 5 December 2022, five people were found guilty at Burnley Magistrates Court of illegally demolishing the Grade II listed Punch Bowl Inn in Ribble Valley, Lancashire. They are due to be sentenced on 8 March 2023. The 18th-century pub closed in 20…

February 23, 2023 by Matthew Vale, BSc, PGDip BldCons, BDMA ClmsPrct, MRICS, RICS accredited building conservation surveyor RICS registered expert witness
Blog
January 19, 2023
David Gear
director, head of major and complex loss (Scotland and Northern Ireland)
Addressing claims preparation costs cover

In the last five years, cover for claim preparation costs has been written into policies more frequently. Prior to this policy cover expansion, the cost of the appointed loss assessor or brokers' in-house claims specialist would be paid for by the po…

January 19, 2023 by David Gear, director, head of major and complex loss (Scotland and Northern Ireland)
Blog
December 12, 2022
David Gear
director, head of major and complex loss (Scotland and Northern Ireland)
Tales and costs of the unexpected: when the level of cover is not enough

Many adjusters have found themselves in a common situation: whilst building sums insured and/or declared values are initially considered adequate, after testing, they are ultimately found to be insufficient. This is often due to adverse factors and u…

December 12, 2022 by David Gear, director, head of major and complex loss (Scotland and Northern Ireland)
Blog
October 28, 2022
Chris Bakes, managing director, auto solutions, and Jason Kurutz, director, product management and business strategy
Expand your view at SEMA 2022

Strategic partnerships in the auto damage space provide the opportunity for insurance carriers, appraisers, adjusters, repair facilities, vehicle owners and fleet managers to work toward a shared goal: bringing vehicles back to pre-loss condition. Es…

October 28, 2022 by Chris Bakes, managing director, auto solutions, and Jason Kurutz, director, product management and business strategy
Blog
October 14, 2022
Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer
InsureTech Connect recap

There always will be a need for human engagement throughout the claims process, but the next generation of artificial intelligence (AI) and machine learning (ML) continue to enhance the experience and improve outcomes. Last month, Ajitabh Gupta, vice…

October 14, 2022 by Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer
Blog
August 18, 2022
Max Koonce
chief claims officer
Kick off to WCI 2022

The Workers’ Compensation Institute (WCI) will celebrate the 76th Annual Workers’ Compensation Educational Conference and the 33rd Safety & Health Conference in Orlando, Florida August 21-24. An array of stakeholders representing all facets of the in…

August 18, 2022 by Max Koonce, chief claims officer
Blog
July 05, 2022
David Gear
director, head of major and complex loss (Scotland and Northern Ireland)
When crowdfunding meets an insurance policy

While it’s not a new concept, crowdfunding — raising funds through groups of people online — continues to draw the interest of many. This practice allows individuals to give to a member of their community, a business or a cause they’re pa…

July 05, 2022 by David Gear, director, head of major and complex loss (Scotland and Northern Ireland)
Blog
June 22, 2022
Mandy Yousif
director, investigation services
Tagged or flagged: social media investigations

Social media platforms have emerged as a powerful tool for communication in recent decades. Considering the volume of data collected daily, it’s no surprise they have also become a useful source for researchers and investigators working on various in…

June 22, 2022 by Mandy Yousif, director, investigation services
Blog
April 26, 2022
Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Going the extra mile in direct auto repair

Auto repairs are always a pain point, whether you’re an individual insurance holder in your first fender bender or a corporate fleet stretched for manpower or technology tools to complete the repair quickly and accurately at the best price. Most peop…

April 26, 2022 by Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Blog
April 18, 2022
Andrew Bone, ACILA, Dip CII
chartered loss adjuster, MCL, New Zealand
Catastrophe response: all in a day’s work

Nearly one year ago, an Auckland-based manufacturer experienced a major fire that had a devastating impact. With the business, brand and the livelihoods of 50 employees at stake, the range of immediate concerns and challenges went beyond anything the…

April 18, 2022 by Andrew Bone, ACILA, Dip CII , chartered loss adjuster, MCL, New Zealand
Blog
April 01, 2022
Graham Hawkins, director, UK environmental adjusting and Laura Horrocks, director, head of fraud technology and intelligence
Rising costs in the UK drive increase in oil theft

Oil has become a precious commodity and is now being targeted by thieves across the UK. Exposure is far reachi­­ng — from commercial premises to rural properties and private vehicles. One haulage firm had £24,000 of diesel stolen recently and, …

April 01, 2022 by Graham Hawkins, director, UK environmental adjusting and Laura Horrocks, director, head of fraud technology and intelligence
Blog
October 25, 2017
Dr. Reema Hammoud
AVP, clinical pharmacy
The pharmacist and the claim

Fostering awareness in the complex world of prescription drugs It is vital for a claims administrator to have pharmacists on staff because the current reality in workers’ compensation injury care is that prescription drug activity is a dangerous and…

October 25, 2017 by Dr. Reema Hammoud, AVP, clinical pharmacy
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