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October 19, 2022
James Norman
International business development director
Understanding conduct risk: a prerequisite for growth

As we navigate reoccurring global events and uncertain times, insurance continues to play a critical role in risk transfer — providing assurance and allowing organizations to continue business as usual. Covers like business interruption (BI), c…

October 19, 2022 by James Norman, International business development director
October 13, 2022
Guest author: David Kidman
Spotlight: Supply chain claims in product recalls: Maximize your recovery of losses

Foreword by Julie Ross, international business development director at Sedgwick: Welcome to the latest edition of Spotlight. Spotlight is our way of sharing insights and perspectives from our strategic partners – lawyers, insurers, risk managers and…

October 13, 2022 by Guest author: David Kidman
October 11, 2022
Kathy Tazic
managing director client services
Expand your view at National Comp 2022

Our industry will gather at National Comp in Las Vegas Oct. 19-21. We look forward to seeing our clients and partners throughout the conference and talking about some of the significant challenges and opportunities facing our industry. Here is a glim…

October 11, 2022 by Kathy Tazic, managing director client services
September 20, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
All eyes on workers compensation — and a look at what’s next

As David Stills wrote in a previous blog, workers compensation is comprised of multiple state systems across the U.S., each with their own unique set of rules and regulations that are in constant flux. The environment is relatively similar in Austral…

September 20, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
August 21, 2022
David Stills
senior vice president, carrier and risk practice
Embrace, elevate and expand your view at WCI 2022

All eyes on workers’ compensation… and a look at what’s next Workers’ compensation is comprised of multiple state systems, each with their own unique set of rules and regulations that are in constant flux. The definition of compensability is…

August 21, 2022 by David Stills, senior vice president, carrier and risk practice
April 12, 2022
Max Koonce
chief claims officer
3 claims complexities driving today’s discussions and tomorrow’s decisions

You may remember the days when claim reporting lag times, introduction of medical cost containment, and assessment of soft tissue injuries were common conversation drivers for claims professionals. Despite the host of new intricacies and nuances, the…

April 12, 2022 by Max Koonce, chief claims officer
March 22, 2022
Duncan Muress, deputy head of complex liability and Dan Peck, regional director of complex liability
The rising tide of UK flood claims and rights of recovery

Landowners, developers, local authorities and government agencies can’t ignore the evidence of increasing flooding incidents. Nor can they abrogate responsibilities to insurers for the subsequent costs. The challenges related to flood claims and righ…

March 22, 2022 by Duncan Muress, deputy head of complex liability and Dan Peck, regional director of complex liability
March 08, 2022
Adam Morell, JD
assistant vice president, product compliance
Work from home, vaccine and litigation trends in 2022

The crystal ball for the remainder of 2022 shows us that trends around work from home, vaccine mandates and litigation are sure to evolve. How can employers prepare? Work from home: A game changer for employees with a disability Before the pa…

March 08, 2022 by Adam Morell, JD, assistant vice president, product compliance
February 24, 2022
James Norman
International business development director
Claims programme management in Africa: What’s next?

A sure-fire measure of how a market emerges and matures goes beyond traditional metrics like insurance penetration and premium density. It also means the adoption of standards such as corporate governance and risk management. In Africa, risk manageme…

February 24, 2022 by James Norman, International business development director
January 13, 2022
James Norman
International business development director
Corporate governance and claims management in Africa

African insurers are constantly evolving best practices to ensure they further adopt international insurance principles, stay compliant with changing regulations and leverage opportunities to grow — whether that be through International Finance…

January 13, 2022 by James Norman, International business development director
January 06, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: automation and AI

In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards.…

January 06, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
December 01, 2021
Matt Walker
Benzene threat detected in spray deodorants

Online pharmacy Valisure is warning that spray deodorants may be toxic to consumers — creating big problems and possible litigation threats to companies that aren’t paying attention. Valisure recently tested and detected unsafe levels of benzen…

December 01, 2021 by Matt Walker
April 26, 2021
Bryon Bass, SVP workforce absence and Max Koonce, chief claims officer
Claims and COVID-19: The trends you should know about

As we all reflect on the events that transpired in 2020, now is the time to lean on the lessons learned so we can move forward together. To shed light on the size and scope of claims activity related to the pandemic — from both an occupational …

April 26, 2021 by Bryon Bass, SVP workforce absence and Max Koonce, chief claims officer
April 05, 2021
Amanda Combs
recall consultant
Stricter rules loom over dietary supplement industry

As dietary supplements rise in popularity, consumer advocates, regulators and lawmakers have become increasingly concerned that the current regulatory system is inadequate to ensure the products on the market are safe. Millions of Americans rely on d…

April 05, 2021 by Amanda Combs, recall consultant
February 04, 2021
Chris Harvey
Important lessons from a recall of “high-quality” pet food

A U.S. pet food manufacturer that voluntarily recalled one of its products because of potentially dangerous mold contamination is now being sued for deceptively marketing the pet food as “high quality” and “nutritious” despite its contamination. Mi…

February 04, 2021 by Chris Harvey