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June 15, 2022
Adam Fisher
chief data officer
How data and AI/ML are shaping the future of claims management

The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only beg…

June 15, 2022 by Adam Fisher, chief data officer
June 09, 2022
James Norman
International business development director
Strategic partnerships: Is the added value worth the risk?

With the complexity of today’s globalised business environment, it’s naïve to think that any one organisation can be everything to everyone. It’s quite impossible for even a large, multinational service provider to specialise in all areas or have cov…

June 09, 2022 by James Norman, International business development director
June 08, 2022
Olivier LANCIAU
Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
Counterfeiting is on the rise: here’s what you need to know

Lisez ceci en français As the volume of counterfeits continues to rise — and in honor of World Anti-Counterfeiting Day — organizations across all industries are encouraged to revisit their mitigation strategies. Trends are constantly evo…

June 08, 2022 by Olivier LANCIAU, Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
June 08, 2022
Olivier LANCIAU
Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
Hausse de la contrefaçon, ce que vous devez savoir

Read the English version En cette journée mondiale de lutte contre la contrefaçon, les experts de Sedgwick se sont mobilisés pour vous expliquer pourquoi nous sommes tous confrontés à la contrefaçon, parfois à notre insu ! Prenons le cas très usue…

June 08, 2022 by Olivier LANCIAU, Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
April 04, 2022
Jason Keen, AIC, MBA,
executive general adjuster
Roofing fraud: Don’t get nailed

Let’s face it – a commercial roof can be expensive to replace; and like other instances in life, there will be people who attempt to take advantage. After a recent storm, a contractor may see a worn roof in close proximity as a potential revenue stre…

April 04, 2022 by Jason Keen, AIC, MBA, , executive general adjuster
April 01, 2022
Graham Hawkins, director, UK environmental adjusting and Laura Horrocks, director, head of fraud technology and intelligence
Rising costs in the UK drive increase in oil theft

Oil has become a precious commodity and is now being targeted by thieves across the UK. Exposure is far reachi­­ng — from commercial premises to rural properties and private vehicles. One haulage firm had £24,000 of diesel stolen recently and, …

April 01, 2022 by Graham Hawkins, director, UK environmental adjusting and Laura Horrocks, director, head of fraud technology and intelligence
March 09, 2022
Ian Carman
director, UK investigation services
Fraud detection: machine versus human?

Artificial intelligence (AI) and machine learning technologies are massively helpful in detecting suspicious behaviours and activities. However, insurance fraud identification and claims validation remain one area where technology requires human inte…

March 09, 2022 by Ian Carman, director, UK investigation services
February 24, 2022
James Norman
International business development director
Claims programme management in Africa: What’s next?

A sure-fire measure of how a market emerges and matures goes beyond traditional metrics like insurance penetration and premium density. It also means the adoption of standards such as corporate governance and risk management. In Africa, risk manageme…

February 24, 2022 by James Norman, International business development director
January 13, 2022
James Norman
International business development director
Corporate governance and claims management in Africa

African insurers are constantly evolving best practices to ensure they further adopt international insurance principles, stay compliant with changing regulations and leverage opportunities to grow — whether that be through International Finance…

January 13, 2022 by James Norman, International business development director
January 06, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: automation and AI

In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards.…

January 06, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
December 16, 2021
James Norman
International business development director
Africa and insurance claims management: Building momentum

With a young population, strong human capital and large regional insurance hubs, the potential of the African insurance sector is well known. As the second fastest growing insurance market behind Latin America, it has a landscape all its own with est…

December 16, 2021 by James Norman, International business development director
November 24, 2021
Ben Price
head of operations, MCL Global
Major and complex loss review 2021

Since early 2020, organisations in every sphere of business have felt the pressure of an unforeseen, unprecedented global pandemic — it has continuously tested our resourcefulness and ingenuity. Even as our ability to meet, talk and intera…

November 24, 2021 by Ben Price, head of operations, MCL Global
November 04, 2021
Brian McDonald
ACII APCIP, head of fraud engagement
The challenge for commercial landlords amid COVID-19

Property investors and commercial landlords want and need tenants who will respect and occupy their units while paying the agreed rent on time. That’s a fact. If one tenant leaves, they maintain their investment — generally safe in the knowledg…

November 04, 2021 by Brian McDonald, ACII APCIP, head of fraud engagement
July 09, 2021
Mark Buckingham
recall advisor
Can new techniques help fight olive oil fraudsters?

Premium pricing and high consumer demand for extra virgin olive oil (EVOO) has long made it a target for criminals seeking to profit by passing off inferior or fake products. In fact it is now one of the world’s most adulterated food products with fr…

July 09, 2021 by Mark Buckingham, recall advisor
May 07, 2021
Donny Phillips, business development manager and Jeffrey Burmeister, client services manager
Unemployment fraud hits home – Be aware of fake claims

Imagine getting a letter in the mail telling you about your unemployment benefits when you still have a job. Not only is it puzzling, it may leave you wondering what to do next. This type of fraudulent activity related to unemployment claims has been…

May 07, 2021 by Donny Phillips, business development manager and Jeffrey Burmeister, client services manager