Defective products not only pose a serious safety risk to the public but can also cause significant financial and reputational damage. When a product’s safety comes into question, timing is everything — particularly in the digital age when information and misinformation spread rapidly. Decisions need to be made quickly, but ill-judged ones can add cost and damage your reputation. Unfortunately, many businesses do not sufficiently prepare for such incidents or have the capabilities to react.
With a 25-year history managing some of the most sensitive product recall challenges in the world, Sedgwick’s brand protection experts offer the resources and experience necessary to plan for and ultimately manage a product recall event no matter the size, industry, or location. From notification, through retrieval, processing, storage, reimbursement and replacement to disposal of products — we know what it takes to uphold your commitments to customers, supply chain partners, the industry and regulators.