Being recall-ready is essential for navigating the complexities of a product incident or crisis. Effective planning and preparation enable your business to respond with speed and precision, mitigating risks and maintaining consumer trust.

Discover how recall-ready you are with our interactive audit. Simply answer 15 quick questions to receive a personalized recall readiness score and a detailed report featuring tailored recommendations based on your responses. 

Accurate customer identification, timely notification and effective tracking are essential for successful recall remediation. We leverage data-driven strategies, real-time reporting and actionable insights to ensure that only impacted customers are identified and communicated with. 

By providing clear, timely instructions on next steps and remediation, we help brands act swiftly and with confidence, ensuring compliance and minimizing risk while safeguarding consumer well-being. 

Effective multichannel communication is vital to ensuring a smooth and efficient product recall process. Our contact centers integrate inbound and outbound channels seamlessly, providing timely, precise and personalized assistance at every step. With operational experience spanning 150 countries and 50 languages, our contact centers provide precise, localized assistance. By utilizing real-time data management, we ensure a cohesive experience that not only enhances customer satisfaction but also mitigates regulatory risks and supports compliance throughout the recall process. 

Mishandling a product recall can disrupt supply chains and increase liability. Accurate, timely retrieval ensures affected products are identified and removed from market, while non-impacted stock remains available in circulation. 

Our global logistics capabilities provide seamless coordination, with real-time tracking ensuring full visibility throughout the process. With precise logistical execution, meticulous recordkeeping and adherence to local regulations, we help contain the impact of the recall, minimizing disruption to your operations and protecting your brand’s integrity.

Accurate product handling and documentation are critical to maintaining compliance during a recall. Once withdrawn, affected products must be processed and handled according to local and national regulations, ensuring appropriate containment and security where necessary. Our dedicated facilities provide seamless coordination across regions, regardless of the scale or complexity of the event. Detailed documentation ensures complete visibility and adherence to regulatory standards from the handling of the first product to final disposition.

A product recall program can provide impacted customers with a range of remedies, but without proper management, these programs can become costly and fall short of their primary objective to protect both your business and your customers. That’s why we work with you to determine the most effective remedy and implement it seamlessly. This may include fulfilling replacement products, managing repairs, handling software updates, issuing physical and digital financial reimbursements, and more.

Regulators are imposing stricter requirements on manufacturers throughout the product lifecycle, from raw materials to end-of-life disposal. In some instances, they are also extending producer liability. These new realities heighten risk for companies, underscoring the need for proper recycling, repurposing, and disposal of products.

Companies of all sizes and sectors trust us to ensure hazardous and non-hazardous products are disposed of or recycled in full compliance with local and national laws.

Detailed and accurate recordkeeping is essential for compliance and risk mitigation during a recall. Our proprietary data management system provides real-time tracking, visibility, and reporting at every stage of the recall lifecycle. Our centralized platform ensures precise documentation, helping manufacturers meet regulatory requirements and make informed decisions under pressure.