TECHNICAL & SPECIAL RISKS | MULTINATIONAL PROPERTY PROGRAMS

Multinational property portfolios are becoming increasingly difficult to manage at scale. Challenges emerge as programs expand across territories — not just from individual loss events, but from lack of coordination across markets, adjusters and stakeholders. Differences in regulations, policy interpretation and service delivery can create friction, delay decision-making and impact financial outcomes.

At a program level, this often results in:

• Variation in claims handling across countries
• Misalignment between master and local policy responses
• Lack of real-time visibility across portfolios
• Pressure on reserving accuracy and financial control
• Inconsistent experience for insureds across regions

In this environment, claims management with the right strategic partner is essential to maintaining financial discipline and service quality. We work with clients across a full range of multinational property exposures, including:

• Complex global and regional property programs
• Master and locally admitted policy arrangements
• Delegated authority and outsourced claims models
• Catastrophe events affecting multiple geographies
• Large-scale material damage and business interruption losses

Our focus is not only resolving claims, but also ensuring they’re handled consistently, efficiently and in line with program objectives. We establish early oversight of each claim in the context of the wider program, aligning interpretation across master and local policies to avoid gaps, duplication or dispute. This upfront coordination supports faster decision-making and greater confidence in coverage position.

Our specialists execute loss assessments using consistent methodologies across territories, enabling more reliable reserving and a clearer view of financial exposure at the program level. We oversee claims progression centrally, ensuring that all parties — local adjusters, brokers, insureds and advisers — are aligned to a single strategy. This reduces fragmentation, improves communication and accelerates resolution.

Where opportunities arise, we also support recovery and subrogation activity across jurisdictions, reducing the overall cost of claims to the program.

Our model is designed to bring structure and transparency to multinational claims:

• Define scope and exposure: Establish program context and priorities
• Implement central oversight: Create clear governance and accountability
• Mobilize expertise: Rapidly deploy trusted specialists across territories
• Ensure consistency: Handle claims in line with global and local requirements
• Align stakeholders: Coordinate all parties with a unified approach
• Drive progress: Maintain momentum toward timely resolution
• Provide insight: Deliver consistent data reporting and portfolio-level visibility