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May 25, 2023
Kathy Conway
VP, specialty operations
Curbing medical malpractice claim costs amid social inflation

Today’s industry professionals are very familiar with the phenomenon of social inflation, in which insurers’ claim costs increase faster than general economic inflation. In the medical malpractice space in which my team operates, I’ve observed case v…

May 25, 2023 by Kathy Conway, VP, specialty operations
Blog
May 22, 2023
Dr. Teresa Bartlett, managing director, managed care and Max Koonce, chief claims officer
Medical inflation continues to impact claims

The media recently shared an interesting take on inflation trends, and pointed out the divergence between overall inflation and medical inflation trends. Expenses are on the rise in nearly every area and as medical costs continue to increase, so do e…

May 22, 2023 by Dr. Teresa Bartlett, managing director, managed care and Max Koonce, chief claims officer
Blog
May 19, 2023
Jason Landrum
global chief information officer
Generative AI and disruption in the claims industry

It’s hard to escape the buzz surrounding ChatGPT, an innovative artificial intelligence (AI) tool that uses natural language processing to respond conversationally to human prompts for information and task requests. The chatbot and its underlying gen…

May 19, 2023 by Jason Landrum, global chief information officer
Blog
May 16, 2023
Michael Merlino
SVP, Medicare compliance
3 Medicare compliance issues to keep an eye on

Effective management of the costs associated with liability and workers’ compensation claims in the U.S. must include assuring compliance with the requirements of Medicare. It’s a tricky system to navigate and a bit of a moving target, but our team o…

May 16, 2023 by Michael Merlino, SVP, Medicare compliance
Blog
May 03, 2023
Max Koonce
chief claims officer
Bouncing back with authority: resiliency and the evolution of risk management

We’ve known it all along, but it took a global pandemic to drive the lesson home: Resiliency and adaptability are the cornerstones of a successful risk management program. At this week’s RISKWORLD®, the 2023 RIMS conference and exhibition, we had the…

May 03, 2023 by Max Koonce, chief claims officer
Blog
April 25, 2023
Rob Fox, VP, forensic accounting operations, and Emma Levett, head, forensic accounting, Australia
Forensic accounting adds value, accuracy to claim resolutions

Sedgwick’s Imagine 23 thought leadership list highlights “what if” scenarios. That is precisely the space in which we, as forensic accountants for the insurance industry, operate. Our job is to determine what would have happened from a financial pers…

April 25, 2023 by Rob Fox, VP, forensic accounting operations, and Emma Levett, head, forensic accounting, Australia
Blog
April 20, 2023
Duane Pretorius
Environmental manager
Adopting high standards of environmental performance and management

There has never been a more critical time for us to understand the nuances of environmental sustainability, a circular economy and waste management. Whether you’re a private company, in the public sector, represent a local community or an individual …

April 20, 2023 by Duane Pretorius , Environmental manager
Blog
April 13, 2023
Richard Lumby
liability technical and audit manager
Liability lessons on low value personal injury claims

As we approach the tenth anniversary of the introduction of qualified one-way costs shifting (QOCS) to low value personal injury claims, a recently unreported case from Liverpool County Court has sparked new discussion around liability investigations…

April 13, 2023 by Richard Lumby, liability technical and audit manager
Blog
April 13, 2023
Michel Honoré
directeur national vol fine art and factory, major and complex fine art and specie, Certifié EEA Vol FUEDI, Sedgwick France
Loss adjusting and art restoration: Will artificial intelligence disrupt or revolutionize the market?

Lisez ceci en français. Artificial intelligence (AI) technology has proven that it can dramatically change the analysis of artwork as it relates to restoration and loss adjusting. A recent authentication case concerns a painting attributed to the It…

April 13, 2023 by Michel Honoré, directeur national vol fine art and factory, major and complex fine art and specie, Certifié EEA Vol FUEDI, Sedgwick France
Blog
April 04, 2023
Rebecca Sherman
clinical behavioral health specialist
Freedom from the stress: recognizing symptoms, managing demands

April is Stress Awareness Month, an observance dedicated to increasing public awareness about the causes and cures for today’s stress epidemic. In this blog, I want to explore the meaning of stress, what contributes to it, how to recognize it and som…

April 04, 2023 by Rebecca Sherman, clinical behavioral health specialist
Blog
March 30, 2023
Talei Morgan
head of liability - Australia
Supermarket slip and fall incidents: navigating personal injury claims

An increasing number of advertisements have surfaced across some states in Australia for personal injury claims as a result of slip and fall incidents in supermarkets. A recent ACT Court of Appeal decision may explain this development. A look b…

March 30, 2023 by Talei Morgan, head of liability - Australia
Blog
March 29, 2023
Roeland Kort, expert major and complex loss & marine surveyor and Michael Aupperlee, marine surveyor
Getting ahead of marine liability risks

When goods and machinery are produced on one side of the world and shipped to another, challenges arise. After a loss, there are documents to review, shipping regulations to navigate and liability issues to uncover. Whether a company is shipping peri…

March 29, 2023 by Roeland Kort, expert major and complex loss & marine surveyor and Michael Aupperlee, marine surveyor
Blog
March 24, 2023
Carol ETCHEBARNE
managing director, France
Turning challenges into opportunity: What’s next for the French insurance and claims management industry?

Read the French version. Collectively, we are facing a cocktail of events — from a pandemic to the war in Europe and most recently, inflation. These circumstances have created a unique crisis in France that has not been experienced in nearly t…

March 24, 2023 by Carol ETCHEBARNE, managing director, France
Blog
March 22, 2023
Danielle Thomas, senior operations manager; Laura Delpiano, VP operations; and Mike Leslie, VP sales, temporary housing
Securing temporary housing after Winter Storm Elliott­

In December 2022, extreme winter weather conditions caused power outages and freezing pipes across the United States — damaging properties and displacing residents. In the days that followed, our temporary housing team took on an increased clai…

March 22, 2023 by Danielle Thomas, senior operations manager; Laura Delpiano, VP operations; and Mike Leslie, VP sales, temporary housing
Blog
March 21, 2023
Ian Muress
CEO, international
Reflections on 45 years in the claims business

As recently announced, I am stepping down from my position as CEO of Sedgwick’s international operations to pursue retirement at the end of this month. I have spent my entire 45-year career working in claims, and this industry has afforded me opportu…

March 21, 2023 by Ian Muress, CEO, international
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