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October 14, 2021
Andrew Berg
AVP, Operations
Mental health-related absence: Trends and predictions

Employee mental health is becoming a greater focus among business leaders as it can significantly impact organizational productivity and performance. Production demands, financial worries and chronic pain — not to mention the uncertainty around…

October 14, 2021 by Andrew Berg, AVP, Operations
Blog
October 05, 2021
Gary Gardner, BA CIP
Senior vice president, national sales
Canadian conversations: 3 challenges facing companies

As we kick off the RIMS Canada conference, we’re provided an opportunity to reflect on key claims trends. But with these opportunities comes challenges for many companies. Understanding what’s at play can help organizations operate more effectively a…

October 05, 2021 by Gary Gardner, BA CIP , Senior vice president, national sales
Blog
September 23, 2021
Stewart Steel
Chief executive officer, Europe Middle East & Africa
BPO: A fresh vision

The global pandemic caused some organisations to take a closer look at their operating model. Many are pursuing a simplified, more agile and flexible business structure that empowers a fast, seamless response to changes in local or global market cond…

September 23, 2021 by Stewart Steel, Chief executive officer, Europe Middle East & Africa
Blog
August 02, 2021
David Stills
senior vice president, carrier and risk practice
A look ahead: 6 ways to ensure success of our risk management program

In part one of this blog, we focused on market reflection — discussing trends and lessons learned. Next, we’ll explore six ways to ensure success of our risk management programs moving forward. Make purposeful insurance buying decisions Ma…

August 02, 2021 by David Stills, senior vice president, carrier and risk practice
Blog
July 29, 2021
Beth Burry-Jackson, MA, CRC, ARM, SVP, case management, clinically integrated programs and Kimberly Culver, MSN, RN, RDMS, RT(R), director of clinical pharmacy
Long-haul cases demand attention – and now ADA coverage

The mention of long-haul COVID-19 cases and their impact on the workplace has surged to the top of many discussions — even at the highest levels of government; as of this week, long COVID is now a recognized, protected condition under the Ameri…

July 29, 2021 by Beth Burry-Jackson, MA, CRC, ARM, SVP, case management, clinically integrated programs and Kimberly Culver, MSN, RN, RDMS, RT(R), director of clinical pharmacy
Blog
July 22, 2021
David Stills
senior vice president, carrier and risk practice
A look back: Adapting from and responding to evolving risks

Having now entered the second half of 2021, let’s reflect on what we learned — not only from the last six months, but previous years as well. As risk managers, reflection is a key component to ensuring the success of our risk management and cla…

July 22, 2021 by David Stills, senior vice president, carrier and risk practice
Blog
June 21, 2021
Douglas Dell
vice president & director Vale National Training Center, Inc.
Virtual adjustments to claims training: Here to stay

Like many organizations amid the pandemic, Vale Training paused its in-person operations. Virtual learning — initially thought to be temporary — soon transitioned to a thriving delivery model. To meet the needs of students and providers, …

June 21, 2021 by Douglas Dell, vice president & director Vale National Training Center, Inc.
Blog
May 24, 2021
Dr. Reema Hammoud
AVP, clinical pharmacy
COVID-19 long-haul claims and our clinical approach

With the advent of vaccines, we now have more hope in combating the COVID-19 pandemic, but there is still clinical data to digest and trends to keep a close eye on. One of them being long-haul cases. Most people infected by COVID-19 experience little…

May 24, 2021 by Dr. Reema Hammoud, AVP, clinical pharmacy
Blog
May 13, 2021
Beau Bishop
senior vice president, catastrophe operations
Preparing to help those in the path of the storm

The 2021 Atlantic hurricane season is just around the corner, with most tropical systems forming June 1 through November 30. Starting this year, the National Hurricane Center will begin issuing regular tropical weather outlooks beginning May 15. Curr…

May 13, 2021 by Beau Bishop, senior vice president, catastrophe operations
Blog
May 07, 2021
Donny Phillips, business development manager and Jeffrey Burmeister, client services manager
Unemployment fraud hits home – Be aware of fake claims

Imagine getting a letter in the mail telling you about your unemployment benefits when you still have a job. Not only is it puzzling, it may leave you wondering what to do next. This type of fraudulent activity related to unemployment claims has been…

May 07, 2021 by Donny Phillips, business development manager and Jeffrey Burmeister, client services manager
Blog
April 26, 2021
Bryon Bass, SVP workforce absence and Max Koonce, chief claims officer
Claims and COVID-19: The trends you should know about

As we all reflect on the events that transpired in 2020, now is the time to lean on the lessons learned so we can move forward together. To shed light on the size and scope of claims activity related to the pandemic — from both an occupational …

April 26, 2021 by Bryon Bass, SVP workforce absence and Max Koonce, chief claims officer
Blog
April 21, 2021
Damian Glynn
Director, Head of Financial Lines, UK
Business interruption… Groundhog Day?

COVID-19 has raised some tricky questions about business interruption cover around the world and cyber-related issues continue to present complicated challenges. We can afford to focus on those concerns because we already have the basic BI cover sort…

April 21, 2021 by Damian Glynn, Director, Head of Financial Lines, UK
Blog
April 01, 2021
Tracey Davanport, BSN, RN, CCM, CLCP, Vice President, Clinical Operations and Beth Burry, Senior Vice President, Case Management, Clinically Integrated Programs
Behind the scenes with our nurse case managers during the pandemic

Many people are familiar with the role nurse case managers play in the return to work process. They review an injured employee’s medical records, coordinate and expedite medical treatment and procedures, locate the best medical care and physicians to…

April 01, 2021 by Tracey Davanport, BSN, RN, CCM, CLCP, Vice President, Clinical Operations and Beth Burry, Senior Vice President, Case Management, Clinically Integrated Programs
Blog
March 29, 2021
Ton Schox
Head Marine Continental Europe and Marine Specialist Practice Group Leader
Assessing container casualties from the Ever Given Suez Canal incident

As of 29 March 2021, reports suggest that the combined efforts from rescue workers of the Suez Canal Authority (SCA), salvage experts and heavy equipment to release the 400m-long container ship, Ever Given from the shoreline have been successful. The…

March 29, 2021 by Ton Schox, Head Marine Continental Europe and Marine Specialist Practice Group Leader
Blog
January 27, 2021
Phil Marshall
CAT Manager, Sedgwick Australia
Catastrophe review: Australia's black summer

Sedgwick's CAT review gives you an insight into our response to the devastating bushfire season that’s known as the black summer of 2019-2020 – highlighting just some of the challenges we faced and how we overcame them. We’ve also tried to capture …

January 27, 2021 by Phil Marshall, CAT Manager, Sedgwick Australia
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