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Consumer lines

Leading providers of third party administration for consumer lines claims.

Optimise your claims management with Sedgwick

Sedgwick puts your customers first when handling consumer lines claims

When it comes to consumer lines claims, we understand that despite the wide breadth and range of covers/products, the importance of superior customer service, process efficiencies, cost control and data insights. That’s why we work to make claims easy by aligning our expertise, market-leading technology, service delivery and data reporting to our clients’ needs.

Sedgwick is the leading provider of third party administration in the UK, with a strong presence across Europe. In the UK, we operate 24/7/365 and handle over 200,000 TPA claims a year, as well as manage a number of large multi-jurisdictional programs. Clients benefit from the infrastructure of centralised hubs in key regions supported by local expertise where it is needed.

Our unmatched expertise and award-winning service provide reassurance to clients and customers that they are in safe hands when it comes to the handling their claims.

Why choose Sedgwick?

End-to-end claims management services

As consumer goods markets evolve, corporate entities and insurers must be able to offer and adapt to new products and risks. When it comes to claims, you need a partner with the agility and infrastructure to respond across the full range of consumer lines products, for example embedded or affinity schemes, and travel to accident and health, and beyond.

The Sedgwick digital first model has a flexible approach to the customer journey depending on the type and complexity of the claim with the ability to fast track simple claims and appropriate expert intervention on complex claims.

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Customer experience

Our sophisticated claims platforms give clients and customers full visibility into claim status and the ability to manage automated tasks, from notification and settlement via online tools, to booking appointments and uploading documents. Our suite of digital tools and platforms interact to deliver faster, reliable, and consistent outcomes for you and your customers.

Cost control

We recognise that cost control is of huge importance to our clients, and our adjusting teams are trained to settle claims fairly and economically. That is why our specialist major loss, forensics, fraud, surveying and legal services teams work closely with adjusters to ensure we minimise loss costs of the incident and maximise recoveries from third parties. When needed, our experts are on hand to assist customers.

Access to data

Our claims systems offers clients access to their data in real time and provides customised dashboards of key performance metrics, plus the ability to run specific reports and view spotlights on specific claims. This data allows us to share risk insights across consumer line portfolios to our clients to support claims and underwriting strategy.

State-of-the-art technology, tailored to your specific needs

Using emerging technology, we’re looking deeper into the details of a claim, case or exposure and identifying trends to predict and influence next steps throughout the process. We’re automating, analysing, and visualising claims details to tell a more complete, transparent data story. Our goal is to give clients a complete view of their programs and drive faster resolution, overall satisfaction and lower total cost of risk.

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Transform your claims management today

Partner with Sedgwick and experience the benefits of optimised claims management processes. Our resources and technology are designed to help you achieve greater efficiency, cost savings and peace of mind.