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May 11, 2022
Eric Malterre, chief client officer, international, and James Norman, international business development director
Managing unpredictability in claims

From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues…

May 11, 2022 by Eric Malterre, chief client officer, international, and James Norman, international business development director
Blog
March 21, 2022
Jody Moses
managing director, public entity services
5 basic principles of risk management

Risk management is not merely a professional specialty; it’s a basic human instinct. Every day, we all naturally evaluate and aim to minimize the danger to ourselves and others in a wide range of situations: crossing the street, purchasing a home, op…

March 21, 2022 by Jody Moses, managing director, public entity services
Blog
February 24, 2022
James Norman
International business development director
Claims programme management in Africa: What’s next?

A sure-fire measure of how a market emerges and matures goes beyond traditional metrics like insurance penetration and premium density. It also means the adoption of standards such as corporate governance and risk management. In Africa, risk manageme…

February 24, 2022 by James Norman, International business development director
Blog
January 13, 2022
James Norman
International business development director
Corporate governance and claims management in Africa

African insurers are constantly evolving best practices to ensure they further adopt international insurance principles, stay compliant with changing regulations and leverage opportunities to grow — whether that be through International Finance…

January 13, 2022 by James Norman, International business development director
Blog
January 06, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: automation and AI

In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards.…

January 06, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
December 11, 2020
Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services
Making predictions in the midst of uncertainty

It’s safe to say it’s been a year chock full of surprises — unanticipated events, unforeseen circumstances and some unimaginable outcomes. As we close in on 2021 (and, perhaps hopefully, begin to close the door on the challenges of 2020), it’s …

December 11, 2020 by Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services
Blog
May 24, 2019
Lauren Glover, Customer Care Manager for Sedgwick
Offering extra care to customers with dementia

I love solving problems. It’s a passion that I’m now thankful to be using as we pioneer a whole new approach to helping our most vulnerable customers at Sedgwick. I began my Sedgwick career with our team in Australia, and then joined the UK business…

May 24, 2019 by Lauren Glover, Customer Care Manager for Sedgwick
Blog
October 20, 2017
William Zachry, Senior Fellow, Sedgwick Institute
One simple step can make a big impact in reducing workers’ comp litigation

One of the most profound lessons I learned from implementing a workers’ compensation alternative dispute resolution (ADR) program was how employers could use a simple process to help reduce their litigation rate. As I’ve seen in my own experience …

October 20, 2017 by William Zachry, Senior Fellow, Sedgwick Institute
Blog
August 25, 2017
William Zachry, Senior Fellow, Sedgwick Institute
A “magic bullet” to reduce workers’ compensation costs?

Workers’ compensation is a “no fault” system. Every state has laws and regulations mandating the prompt reporting of all injuries and accidents. Most of these laws are in place to protect the rights and benefits of injured workers. What many employ…

August 25, 2017 by William Zachry, Senior Fellow, Sedgwick Institute
Blog
November 29, 2016
Kimberly George
global head, innovation and product development
The advocacy approach - improving consumer experience

Nearly all businesses have interest in consumer experience. Whether you fly an airline, shop at a retailer, visit a website, or frequent an eatery, businesses care about your perception of their services and the products you consume. Negative experie…

November 29, 2016 by Kimberly George, global head, innovation and product development
Blog
August 17, 2016
Scott Rogers
Chief client officer
Using data to drive operational solutions

We are just a few days away from the 2016 Workers’ Compensation Educational Conference which will be held on August 21 – 24 in Orlando. Once again, I am looking forward to the opportunity to host a panel that is exploring a very important industry to…

August 17, 2016 by Scott Rogers, Chief client officer
Blog
July 15, 2016
Michael Anderson, Director of Claims, SIU Operations
Geo-fencing and recognition technology in the investigation toolbox

“It is a very sad thing that nowadays there is so little useless information.” - Oscar Wilde The world is a growing resource. No disrespect to Oscar Wilde, but yesterday’s useless information is essential data today, and that is by no means a s…

July 15, 2016 by Michael Anderson, Director of Claims, SIU Operations
Blog
May 27, 2016
How could current and future technology shape workers’ compensation?

New technology is reshaping the world in which we live. It takes the form of self-driving cars, virtual reality and 3-dimensional (3D) printers. Once thought to be cold and impersonal, technology is redefining our expectations and how we view a qua…

May 27, 2016
Blog
May 20, 2016
Matthew Zink, MPA, Manager Medicare Compliance & Structured Settlements
Case study: Structured settlements ease a large loss

What happens when you experience a significant large loss at your organization? We recently supported one of our clients through such an event and wanted to share lessons learned in the hopes they can help other employers be mindful of how structur…

May 20, 2016 by Matthew Zink, MPA, Manager Medicare Compliance & Structured Settlements
Blog
April 30, 2016
Shanea McKinney, Pharmacist
National Prescription Drug Take-Back Day is today

Participate in National Prescription Drug Take-Back Day today, Saturday, April 30 from 10:00 a.m. – 2:00 p.m. and you could save a life. National Prescription Drug Take-Back Day was established in 2010 by the Drug Enforcement Administration (DEA) …

April 30, 2016 by Shanea McKinney, Pharmacist
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