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May 03, 2023
Max Koonce
chief claims officer
Bouncing back with authority: resiliency and the evolution of risk management

We’ve known it all along, but it took a global pandemic to drive the lesson home: Resiliency and adaptability are the cornerstones of a successful risk management program. At this week’s RISKWORLD®, the 2023 RIMS conference and exhibition, we had the…

May 03, 2023 by Max Koonce, chief claims officer
Blog
March 01, 2023
James Norman
International business development director
Defusing the impact of geopolitical tensions

Over the past year, countries around the world have dealt with wars, coming out of a global pandemic, a legacy of Brexit, and fuel and food security threats. These factors have and will continue to affect risk — causing shocks on global supply …

March 01, 2023 by James Norman, International business development director
Blog
January 27, 2023
Eric Schmitt - chief global information security officer and Brenda G. Corey - SVP compliance & regulatory
Data privacy and protection: balancing your approach to cybersecurity risk

In a world increasingly concerned with privacy and protection, companies must balance their awareness of risk with compliance amid rapidly changing regulations. From a data protection standpoint, over the past 24 months, there has been an increased e…

January 27, 2023 by Eric Schmitt - chief global information security officer and Brenda G. Corey - SVP compliance & regulatory
Blog
December 29, 2022
Kathy Tazic
managing director client services
View 22 roundup

As we wrap up 2022, we’re presented with an opportunity to reflect on the new and unexpected challenges our clients faced this year — and their flexibility and resilience along the way. Employers, risk management and human resource professional…

December 29, 2022 by Kathy Tazic, managing director client services
Blog
October 10, 2022
Rebecca Sherman
clinical behavioral health specialist
Mental wellness: awareness to action

Oct. 10 is World Mental Health Day, a time designated for education around mental health issues and mobilizing efforts to support people around the globe. This topic is important to me not only because I’m a licensed clinical social worker and claims…

October 10, 2022 by Rebecca Sherman, clinical behavioral health specialist
Blog
September 07, 2022
Tracey Davanport, VP, clinical operations and Melissa Shannon, senior clinical team lead
Empowering injured workers: the role of a surgery nurse

Getting ready for the workday. Going on a walk with family. Grocery shopping. Working out with a friend. These scenes are what many of us typically associate with a normal routine. But for injured workers, life is quickly turned upside down. Navigati…

September 07, 2022 by Tracey Davanport, VP, clinical operations and Melissa Shannon, senior clinical team lead
Blog
July 14, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Embracing new dimensions of return to work

Grabbing breakfast on-the-go, rushing to catch public transportation, or getting stuck in bumper-to-bumper traffic in order to work the traditional 9-to-5 is no longer the standard for many in the workforce in Australia and around the world. Remote, …

July 14, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
May 17, 2022
Dr. Teresa Bartlett managing director, senior medical officer and Mark Debus, MSW, LCSW manager, behavioral health services
Addressing mental health concerns

Many of those who became accustomed to remote arrangements during the pandemic fear they will lose their work-life balance upon returning to the office. Meanwhile, others feel they will gain social engagement and a sense of connectedness. For employe…

May 17, 2022 by Dr. Teresa Bartlett managing director, senior medical officer and Mark Debus, MSW, LCSW manager, behavioral health services
Blog
April 19, 2022
Mark Debus, MSW, LCSW
manager, behavioral health services
Handling employees’ emotional fallout when returning to the office

Over the past two years, workers’ resilience has been repeatedly tested and challenged. As a result, many are stronger, more agile, and more adaptive than ever before. At the same time, many workers are drained and reeling from the toll of grief, los…

April 19, 2022 by Mark Debus, MSW, LCSW, manager, behavioral health services
Blog
March 31, 2022
Dr. Teresa Bartlett, senior medical officer and Kimberly George, global head, innovation and product development
Mental wellness key to workforce and public health

In the U.S., April 4-10 marks National Public Health Week, which aims to educate policymakers, practitioners and the public about topics that are important to improving the health of our nation. Among the issues to be highlighted this year is menta…

March 31, 2022 by Dr. Teresa Bartlett, senior medical officer and Kimberly George, global head, innovation and product development
Blog
February 24, 2022
James Norman
International business development director
Claims programme management in Africa: What’s next?

A sure-fire measure of how a market emerges and matures goes beyond traditional metrics like insurance penetration and premium density. It also means the adoption of standards such as corporate governance and risk management. In Africa, risk manageme…

February 24, 2022 by James Norman, International business development director
Blog
July 08, 2021
Michelle Hay
Global chief people officer
The workplace of the future

The widespread work-at-home transition ushered in by the COVID era has shined the spotlight on big-picture questions about how and where we work. What is the role of the office in the future state of the “new normal”? In my view, there is no one-si…

July 08, 2021 by Michelle Hay, Global chief people officer
Blog
March 19, 2021
Dan Ogale
AVP, workers’ compensation, Canada
Virtual race across Canada

The dark winter months can be challenging under the best of circumstances. Factor in the lockdowns as a result of the pandemic and it quickly became more difficult for many to maintain a positive outlook. As we reflect on the one year anniversary of …

March 19, 2021 by Dan Ogale, AVP, workers’ compensation, Canada
Blog
June 03, 2020
Danny Miller
Executive Vice President, Loss Adjustment Property, Specialty Services
Beyond property: Coverage in a time of crisis

During tumultuous times, businesses run the risk of property damage and so much more. Now is an appropriate time to consider your current coverage and ensure you are prepared. Property coverage that extends beyond the building and its contents can he…

June 03, 2020 by Danny Miller, Executive Vice President, Loss Adjustment Property, Specialty Services
Blog
October 05, 2019
Rebecca Sherman, LMSW, ACSW - Behavioral Health Specialist
What is resiliency and why does it matter?

The concept of resiliency has captured the attention of mental health professionals around the globe. And for good reason. Resiliency is our emotional fitness, or ability to bounce back from, cope with and adapt to adversity. Think of that old saying…

October 05, 2019 by Rebecca Sherman, LMSW, ACSW - Behavioral Health Specialist
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