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March 24, 2023
Carol ETCHEBARNE
managing director, France
Turning challenges into opportunity: What’s next for the French insurance and claims management industry?

Read the French version. Collectively, we are facing a cocktail of events — from a pandemic to the war in Europe and most recently, inflation. These circumstances have created a unique crisis in France that has not been experienced in nearly t…

March 24, 2023 by Carol ETCHEBARNE, managing director, France
Blog
March 03, 2023
Curtis Anderson - forensic mechanical engineer, P.E. and Christopher Baisch - forensic electrical engineer, P.E.
Dramatic growth in the veterinary market — and what it means for property carriers

The U.S. veterinarians’ market is booming thanks in part to the growing popularity of animal adoption (and in turn, wider use of pet insurance and expenditure on pet well-being). According to Grand View Research, the U.S. vet market was valued at jus…

March 03, 2023 by Curtis Anderson - forensic mechanical engineer, P.E. and Christopher Baisch - forensic electrical engineer, P.E.
Blog
March 01, 2023
James Norman
International business development director
Defusing the impact of geopolitical tensions

Over the past year, countries around the world have dealt with wars, coming out of a global pandemic, a legacy of Brexit, and fuel and food security threats. These factors have and will continue to affect risk — causing shocks on global supply …

March 01, 2023 by James Norman, International business development director
Blog
February 22, 2023
Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Building loyalty through customer care

U.S. air travelers were recently subjected to two large-scale service interruptions that temporarily grounded, cancelled or postponed many takeoffs and left thousands of vacationers and business travelers delayed and displaced. With their itineraries…

February 22, 2023 by Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Blog
February 16, 2023
Steve Crystal
Head of claims fraud - international, Cert CILA APCIP
Tackling fraud in insurance claims: global observations

The UK and US insurance markets are well established when it comes to the challenge of tackling claims fraud, but what about the rest of the world? Well, there’s a growing appetite among insurers – those with an international presence, as well as t…

February 16, 2023 by Steve Crystal, Head of claims fraud - international, Cert CILA APCIP
Blog
January 26, 2023
Curtis Anderson
forensic engineer, EFI Global
The wonders, risks and future of medical imaging equipment

As the medical imagining sector continues to rapidly grow, so do the risks of malfunction and catastrophic failure in its technology. Imaging equipment manufacturers are the primary service providers for equipment repairs, however, there can be a wid…

January 26, 2023 by Curtis Anderson, forensic engineer, EFI Global
Blog
January 24, 2023
Kathy Tazic
managing director client services
Imagine 23: highlighting industry trends for the year ahead

Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our Imagine 23 list, which highlights topics and trends employers, risk …

January 24, 2023 by Kathy Tazic, managing director client services
Blog
December 27, 2022
Mark Buckingham
recall advisor
A decline in European product recalls — and what businesses need to know

According to our latest European product recall index report, the overall number of recall events in Europe fell 8.8% in the third quarter, compared to Q2. The pharmaceutical sector experienced the greatest decline, registering 25.0% fewer events. Th…

December 27, 2022 by Mark Buckingham, recall advisor
Blog
December 22, 2022
Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Cultivating concierge-level service

Over the course of the COVID-19 pandemic, our industry has adopted technology more rapidly. As a result, we’ve found new opportunities to incorporate digital solutions that streamline and enhance the claims process — from field apps to intuitiv…

December 22, 2022 by Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Blog
December 07, 2022
Mason Bartleson, VP, process design and operational excellence, and Scott Richardson, EVP, property loss adjusting
Three pillars of innovative property claims management

Insurance carriers are continually looking for ways to process claims faster without sacrificing quality and to improve the claims experience for their valued policyholders. Many have turned to the burgeoning field of insurtech but have encountered c…

December 07, 2022 by Mason Bartleson, VP, process design and operational excellence, and Scott Richardson, EVP, property loss adjusting
Blog
November 30, 2022
Ward Arms - forensic electrical engineer, EFI Global and Wes Hansen - forensic electrical engineer, EFI Global
A new landscape: Electric vehicle charging stations

Electric vehicles (EVs) are a relatively new mode of transportation in mass production. Using electricity to propel themselves means a new infrastructure is gradually being put into place – one which few are familiar with. It’s important to explore f…

November 30, 2022 by Ward Arms - forensic electrical engineer, EFI Global and Wes Hansen - forensic electrical engineer, EFI Global
Blog
November 23, 2022
Mason Bartleson, VP, process design and operational excellence; Christopher Baldwin, VP specialty operations, temporary housing; Gail Oliver, SVP, sales
Enhancing the claims process through policyholder self-service technology

The COVID-19 pandemic compelled the insurance industry to move quickly and adopt digital, tech-based solutions that could be creatively applied to existing claims processes. While much of this tech – self-service forms, video chat, etc. – predated th…

November 23, 2022 by Mason Bartleson, VP, process design and operational excellence; Christopher Baldwin, VP specialty operations, temporary housing; Gail Oliver, SVP, sales
Blog
November 22, 2022
Kimberly George, global head, innovation and product development, and Malcolm Hughes, executive chairman, Ireland
Accident and health coverage: the right care when things go wrong

If we’ve learned anything from the past few years, it’s to expect the unexpected. Illness can strike at any moment. Accidents happen. Flights are delayed or canceled without warning. Luggage might not arrive at its intended destination. Supply chain …

November 22, 2022 by Kimberly George, global head, innovation and product development, and Malcolm Hughes, executive chairman, Ireland
Blog
November 21, 2022
Dr. Paul Peak
vice president, clinical pharmacy
The dopamine detox trend: reconnecting by disconnecting

Every 10 to 12 minutes. That’s how often we, on average, reach out to grab our smartphones each day. Whether we do so consciously or subconsciously, it equates to between 80 and 110 daily touches of our devices. Smartphones have transformed the way w…

November 21, 2022 by Dr. Paul Peak, vice president, clinical pharmacy
Blog
November 18, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Implementing robotic process automation for large-scale savings

The greatest strength behind robotic process automation (RPA) is its accessibility and usability. Unfortunately, these factors can also contribute to its failure in large, scalable implementations. RPA opens the door to technology without requiring a…

November 18, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
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