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November 15, 2022
Lisa Orr, senior human factors consultant and Laura Oslund, senior risk services consultant
Workplace safety: reducing injury risks for first-year employees

A core principle in risk services, one of the most effective ways to support employee safety and well-being and control workers’ compensation costs is to prevent on-the-job injuries from occurring in the first place. A population group that presents …

November 15, 2022 by Lisa Orr, senior human factors consultant and Laura Oslund, senior risk services consultant
November 10, 2022
Rosemarie McMorris-Alexander, claims operations manager
Finding balance for employees and improving productivity

The pandemic encouraged many workers to reconsider their priorities and attitudes toward their professional and personal lives. As a result, employers were given a unique opportunity to gain insights about how to support their employees. Across indus…

November 10, 2022 by Rosemarie McMorris-Alexander, claims operations manager
October 18, 2022
Matthew Cohen - senior vice president, client services and Michelle Hay - global chief people officer
Building organizational culture: putting people first

The past few years have been marked by unprecedented upheaval in the workforce. The pandemic and rising cost of living have led many to reexamine their personal priorities and career goals. Meanwhile, baby boomers transitioning into retirement are le…

October 18, 2022 by Matthew Cohen - senior vice president, client services and Michelle Hay - global chief people officer
September 12, 2022
David Kessler, D.C., M.H.A. CHCQM, SVP and medical director, Sedgwick Managed Care Ohio (MCO)
Chiropractic care in workers’ compensation

The Workers’ Compensation Research Institute (WCRI) recently published the findings of its study on the use of chiropractic care to treat injured workers in the United States suffering from lower back pain. As a chiropractor by training and a longti…

September 12, 2022 by David Kessler, D.C., M.H.A. CHCQM, SVP and medical director, Sedgwick Managed Care Ohio (MCO)
September 07, 2022
Tracey Davanport, VP, clinical operations and Melissa Shannon, senior clinical team lead
Empowering injured workers: the role of a surgery nurse

Getting ready for the workday. Going on a walk with family. Grocery shopping. Working out with a friend. These scenes are what many of us typically associate with a normal routine. But for injured workers, life is quickly turned upside down. Navigati…

September 07, 2022 by Tracey Davanport, VP, clinical operations and Melissa Shannon, senior clinical team lead
September 06, 2022
Max Koonce
chief claims officer
Considerations for the future of workers’ compensation

Workers’ compensation’s original premise, the “Grand Bargain”, has remained consistent since its inception in the early 20th century. There have been exceptions and variations to the definition of disease and injury coverage, types of benefits and to…

September 06, 2022 by Max Koonce, chief claims officer
August 17, 2022
Scott Alcock
corporate counsel and national human resources manager, New Zealand
The workplace revolution

The competition to attract and retain talent has never been more challenging, and it’s driving a global workplace revolution. The pandemic made everyone think long and hard about what really matters – work-life balance, pay, benefits and career oppor…

August 17, 2022 by Scott Alcock, corporate counsel and national human resources manager, New Zealand
August 04, 2022
Adam Morell, JD
assistant vice president, product compliance
The 4 building blocks of a strong return to work program

When an employee is unable to work due to an illness or injury, employers are responsible for creating a safe, supportive environment for them to return to. But it doesn’t have to be an “all or nothing” approach. There are several ways to take care o…

August 04, 2022 by Adam Morell, JD, assistant vice president, product compliance
July 21, 2022
Marwan Shiblaq
president, workforce absence
Leading with empathy

The midst of a pandemic is an interesting and exciting time to assume responsibility for a team of more than 8,000 people. Had I been appointed president of workforce absence pre-COVID, I would have embarked on a coast-to-coast tour of our offices to…

July 21, 2022 by Marwan Shiblaq, president, workforce absence
July 20, 2022
Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
Eastern Australia floods: regional catastrophe, global response

You probably recall that Australia experienced devastating bushfires in 2019-2020, as the catastrophe garnered global headlines. Regrettably, many fewer people beyond Australia are familiar with an even costlier and more recent disaster: the severe f…

July 20, 2022 by Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
July 14, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Embracing new dimensions of return to work

Grabbing breakfast on-the-go, rushing to catch public transportation, or getting stuck in bumper-to-bumper traffic in order to work the traditional 9-to-5 is no longer the standard for many in the workforce in Australia and around the world. Remote, …

July 14, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
July 13, 2022
Jon Mainwaring
client director, home emergency, UK
The home heating revolution

From 2025, gas boilers will be vetoed from new homes in the United Kingdom and replaced with more environmentally friendly alternatives, such as air source heat pumps (ASHP) or hydrogen systems. It’s reported that around 47,000 heat pumps were instal…

July 13, 2022 by Jon Mainwaring, client director, home emergency, UK
July 12, 2022
Andrew Buchanan
head of construction liability, Australia
Takeaways from recent judgment under New South Wales’ DBP Act

The Supreme Court of New South Wales recently delivered an important decision on the duty of care owed by building practitioners under the highly publicised Design and Building Practitioners (DBP) Act, which took effect on 11 June 2020. Both the act …

July 12, 2022 by Andrew Buchanan, head of construction liability, Australia
July 07, 2022
Laura De Sordi, managing director, Latin America and the Caribbean; and Roland Riviere, senior executive general adjuster
Preparing for the next Caribbean hurricane

When most people think about preparing for an oncoming hurricane, they picture boarding up windows and replenishing the bottled water and non-perishable food in their home emergency kit. For those of us who work in the Caribbean insurance market, dis…

July 07, 2022 by Laura De Sordi, managing director, Latin America and the Caribbean; and Roland Riviere, senior executive general adjuster
July 06, 2022
Bridget Caswell, director of product compliance; and Jennifer Dama, operations communications consultant
Making flexible work models work

Necessity has proved to be the mother of invention when it comes to adopting alternative work models. What many employers originally anticipated to be a brief sojourn into flexible work is now going on two-plus years. Despite the lack of strategic pl…

July 06, 2022 by Bridget Caswell, director of product compliance; and Jennifer Dama, operations communications consultant