WORKERS’ COMPENSATION

Case management

Expertise and support to help injured employees recover.

Our national field case management network offers quality control for clients, streamlines medical care for injured and ill employees and reduces the total cost of risk.

Expertise, guidance and support

Our skilled case managers provide telephonic and field case management services, working with injured employees, employers and clinical teams to drive the best possible results. Our surgery nurse services help injured employees facing surgery to be better prepared physically and mentally, and to confidently steer themselves toward a faster recovery.

Telephonic case management

As advocates for injured employees, our telephonic case managers become an integral part of the claims team to help expedite care, build relationships with the employees and encourage them to be active participants in their recovery. Our experienced nurse case managers are highly skilled in monitoring and consulting to guide occupational injury care. Engaging our telephonic nurse case managers helps mitigate costs and ensures appropriate care for injured employees.

A medical professional working at a desk.

Field case management

We provide field case management services for injuries that are more severe or complex. Our case managers attend on-site visits to address concerns and communication issues between providers, employees and employers, complete return to work assessments, and discuss treatment and disability guidelines with providers. They accompany the injured employee to medical appointments and discuss return to work strategies with the provider based on the employee’s functional ability. For many types of injuries and illnesses, providing nurse case management services face-to-face can help ensure the best possible outcomes.

A medical professional and patient discussing information.

Surgery nurse services

Our surgery nurses focus on building relationships, setting expectations for injured employees and creating a customized program prior to surgery to set them up for success. Our solution includes a pre-habilitation/rehabilitation model that helps employees prepare their mind and body before surgery and provides education and guidance to improve the outcome. When an injured employee is engaged in their recovery, before and after surgery, it can reduce the likelihood of costly complications, improve recovery times and facilitate a safe, healthy return to work.

Average results after surgery for claims with surgery nurse services: