Australia

World’s leading risk, loss adjusting and claims management partner

Sedgwick is a global leader in claims administration, loss adjusting, benefits administration and product recall, helping people navigate the unexpected. With the collective experience and expertise of over 33,000 employees in 80 countries, and more than 600 colleagues across Australia, we deliver expertise across industries including property, casualty, health, marine and aviation. Our services span the full claims lifecycle, encompassing property and liability claims management, workplace absence and wellbeing solutions, and specialist practices such as forensic accounting, major and complex loss adjusting and catastrophe response.

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Why choose Sedgwick?

We provide comprehensive claims management solutions for insurers and insurance professionals by using technology to simplify and enhance the claims handling experience.

As a global company, we leverage our extensive resources and expertise to offer seamless, international solutions to our clients.

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Loss adjusting

Our expert team of loss adjusters can efficiently handle and resolve any type of claim whether it be home or commercial.

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Major & complex loss

With our specialised knowledge in the industry, we can help you navigate any type of loss, no matter how complex. Our expertise includes aviation, construction and engineering, cyber, environmental, liability, marine and strata.

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Our digital first solution for liability, property and marine claims integrates cutting-edge technology with the expertise of our experienced adjusters, delivering faster resolutions, lower costs and exceptional customer satisfaction across the claim lifecycle. We combine our renowned technical expertise with innovative digital tools to transform the claims experience.

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Building consultancy

In addition to managing your claims, we offer forensic building consultancy, policy assessments, preparation of scopes of work, tender validation processes and construction management. Our restoration model has a network of more than 300 certified contractors and can offer environmental services.

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Forensic accounting services

With more than 50 practicing accountants across Australia and New Zealand, our forensic accounting services division is part of a global team. We offer forensic accounting services across a broad range of industries, including construction, cyber, healthcare, hospitality, leisure, manufacturing, mining, power and energy, retail, technology and transport.

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Repair solutions

We provide managed repair, restoration and mitigation services through a network of certified contractors located throughout Australia. We identify, deploy and manage resources on behalf of the carrier and property owner throughout the entire process. Our contractor network offers a wide range of residential services such as roofing and cladding repairs, water damage restoration and home emergency repairs.

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Third party administration

We can resolve your claims quickly across multiple lines and industries through our unrivalled expertise and advanced AI technology.

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Class action services

We have the resources, technology and specialist expertise to cost-effectively handle the administration and distribution of class actions settlements of any size. We can offer a full solution or manage various stages of the process.

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Health solutions

We partner with businesses across Australia to provide early intervention absence management, injury management and preventative health solutions. Our programs reach more than half a million employees each year, improving their working lives.

Leading the way in innovation, digitalisation and automation.

At Sedgwick, we’re always finding new ways to digitalise the claims journey and improve the experience for our clients, customers and colleagues. Our commitment to innovation is helping us lower service costs, reduce indemnity spend, enhance data insights and better serve our clients.

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Darwin

Darwin is Sedgwick’s proprietary claims management system, designed to provide comprehensive, real-time oversight of the entire claims lifecycle.

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mySedgwick

mySedgwick is a self-service portal that gives employees, policyholders and customers access to real-time claim and case information.​

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smart.ly

smart.ly is a flexible intake platform with built-in artificial intelligence tools and digital triage capabilities.​

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viaOne

viaOne is a digital platform that provides clients with complete, real-time visibility into their claims portfolio with on-demand, actionable reports.​

Contact us

With colleagues located all across Australia, we have the resources to service claims no matter the location

We’re here for you.

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