December 1, 2025
New services include 24/7 claims support with empathetic service and AI-enabled technology
TORONTO – Sedgwick, the world’s leading risk and claims administration partner, is expanding its care team across Canada, introducing its enhanced service model that delivers more than traditional call centre support and brings an unmatched digital experience to policyholders nationwide.
This expansion provides 24/7/365 claims support in English, French, and over 200 additional languages, helping brokers, insurers, and clients navigate claims efficiently while maintaining a human touch. Whether reporting storm damage, an motor collision, a liability claim, or any other incident, the care team is available to ensure timely access to the right resources.
“The expansion of our care team in Canada reflects our commitment to delivering a modernized claims experience that goes well beyond a traditional call centre,” said Kumar Siva, Chief Operating Officer Sedgwick in Canada. “ By combining empathy, technical expertise, and advanced technology, our team ensures that every policyholder receives knowledgeable, timely support that helps them recover faster and more confidently.”
Sedgwick’s care team leverages proprietary AI-enabled technology to simplify claim intake, accelerate dispatch to the appropriate experts, and establish a strong foundation for each file. Rapid response and seamless connectivity are critical to achieving optimal outcomes, particularly during catastrophic events, improving efficiency, and reducing delays.
Every member of the Canadian care team completes rigorous best-practice training to deliver knowledgeable, empathetic support. Sedgwick can also provide a dedicated toll-free number, customised greetings, and intake scripts tailored to client needs and industry best practices. Interactions are monitored for quality, and real-time analytics and call recordings are used to enhance accuracy, performance, and compassionate customer care.
“Clients across Canada can now access an omnichannel experience by phone, email, chat, and text, meeting policyholders where they are,” said Sean Hobson, SVP, National Sales, Sedgwick Canada. “Unlike many competitors who focus solely on digital tools or call centers, Sedgwick combines a caring human voice with cutting-edge technology to provide fast, accurate, and meaningful claims support.”
For more information, email [email protected] or access the marketing flyer here.
About Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see sedgwick.com.
