SOLUTIONS | BENEFITS
Without a centralized, consistent process for managing unemployment claims, it can be challenging for employers to control costs and monitor all aspects of their programme.
What we do
Sedgwick has extensive experience developing and managing unemployment compensation cost control programs for employers. Our customised solutions help minimize the administrative burden and offer flexibility for clients. We are recognized for our ability to reduce employer costs, maximize resources and achieve financially sound claims management programs. Our team is focused on providing high-quality services and the best possible customer experience.
Sedgwick provides tailored unemployment claims services and expertise to help our clients every step of the way
Our examiners and programme managers collaborate with customers to ensure a consistent, cohesive claims management strategy that best fits their unique needs.
Overall, hearings require the highest degree of customer engagement in the entire unemployment process. As such, our customers receive the most robust level of care in the industry at this stage for each and every hearing.
Management review, recommendation and design
We put in the work to develop claims management programs that are not only compatible with our customers’ corporate objectives but also deliver an unmatched level of customer care.
Full-spectrum charge auditing
Our customers rest easy knowing that each charge record is meticulously audited to ensure that only appropriate charges are applied to their accounts.
Tax rate management and special tax strategies (U.S. specific)
We ensure our customers experience the lowest available cost while being compliant with complex state tax regulations. Sedgwick also assumes the burden of rate assignment audits and provides concrete guidance on state-specific strategic opportunities.
Strategic management reports
Our analytics and actionable dashboards enable immediate, real-time decision-making by our customers.
Verification of employment and income
We offer an advanced solution with optimal data integration capabilities for select employers. Using API technology, we can pull data only for individuals with a claim or verification request — and only at the time it is needed. This reduces data exposure and speeds up the claims process.
Training and continuing education
We ensure clients are knowledgeable on process and strategy, and up to date on relevant unemployment news and legislation.
TECHNOLOGY TO SUPPORT CUSTOMER CARE
We provide actionable management reports and offer an interactive customer portal, so that you can monitor the success of our programme and communicate in whatever format best fits your needs and preferences.
Real time, on-demand integration
Eliminates over 99% of the potential data exposures compared to the typical ‘full file, every pay period’ approach.
programme management administration
Our objective is to create a collaborative partnership that minimizes administrative burden and achieves the unique goals of each client. We know that a successful programme must be simple and most importantly, pain-free for our clients.
SIDES integration (U.S. specific)
Our leading-edge claims management technology is fully integrated with the State Information Data Exchange System (SIDES). This ensures the quickest possible receipt of SIDES-enabled forms, reduces mailing issues versus paper forms and helps ensure maximum regulatory compliance.
Why choose Sedgwick?
Sedgwick develops customised programs that combine the value of our professional claims management team with advanced technology, outcome management and exemplary customer service.
- More than 50 years of experience
- Expert guidance and programme management
- Strategic unemployment cost control programs
- Real-time, on-demand data integration
- Access to online analytics and actionable dashboards
- customised, ROI-based reporting
- Highest standards in data security and compliance
Interested in our services?
NEWS AND INSIGHTS
The pandemic may have ended, but unemployment fraud isn’t going...
A recent report from the U.S. Government Accountability Office (GAO) highlights the scope of unemp...
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