CARRIER & CAPTIVE SOLUTIONS
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  2. Carrier claims BPO outsourcing

Carrier claims BPO outsourcing

Simplify operations with scalable outsourcing solutions.

As a trusted claims partner, we help carriers lower claims costs, improve customer experiences and expand capacity through seamless business process outsourcing (BPO) solutions.

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Integrated BPO outsourcing for carriers.

Claims are becoming increasingly complex, and insurers are under pressure to control costs, improve service and constantly adapt. Our end-to-end claims solutions help strengthen operations, expand capacity and deliver better outcomes.

130+

carrier partners supported

91%

client satisfaction rate

99%

revenue retention rate

Building measurable outcomes in carrier claims BPO outsourcing.

Better claim outcomes

Stronger claim performance starts with specialised expertise and smarter workflows. Our regional teams combine deep jurisdictional knowledge with operational precision to improve consistency and profitability. Our teams deliver 5% lower cost per claim compared to other TPAs.

Highly responsive teams

Better claim experiences drive retention and build trust through every step of the process. Dedicated staffing and reduced caseloads help deliver faster, more responsive service. Compared to competitors, our teams achieve 12% higher closure rates, helping claims move forward more efficiently.

Programme visibility

Greater cost visibility helps reduce surprises and improve forecasting and support programme performance. With predictable administration costs and transparent programme management, organisations can budget with confidence, minimise surprises and maintain greater control over claim-related expenses.

Scalable operations

Adapt quickly to changing claim volumes and business needs. Our scalable solutions and flexible cost structures adjust to changing claim volumes, helping carriers expand capacity when needed while avoiding the burden of building additional claims infrastructure.

Programme expertise

Specialised support helps carriers manage complexity with confidence. With nearly 1,000 dedicated professionals trained in programme structures, policy language and delegated authority, we help organisations navigate evolving programme needs and deliver stronger results.

Predictive insights

Use data to identify trends earlier and make more informed decisions. Powered by a claims dataset five times larger than the nearest competitor, our predictive analytics and AI-enabled tools help identify severity earlier and support more informed reserving, litigation and portfolio decisions.

Specialised technology to handle claims.

Omni, our integrated digital ecosystem, is purpose-built for claims. By streamlining workflows and improving visibility, Omni helps claims teams work more efficiently while supporting faster, more informed decision-making across claims programmes.

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Available in

  • United States

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