500+
colleagues
IRELAND
Ireland’s leading claims management provider.
With over 40 years of experience in the Irish insurance claims and financial services sectors, we deliver innovative, tech-forward solutions that drive client success.
We provide comprehensive claims management, business and resource solutions for insurance carriers and professionals across Ireland. Our extensive resources, unmatched expertise and world-leading AI technology simplify and enhance the claims handling experience for our clients. We have full EU passport status and are fully regulated by the Central Bank of Ireland and the Financial Conduct Authority in the United Kingdom.
100+
blue-chip clients
85K+
new claims processed annually
Expert claims and risk management solutions
Claims solutions
Our industry-leading claims solutions deliver end-to-end claims management support across all business lines. We provide the knowledge, resources and advanced technology needed to streamline and optimise the claims process for insurers, reinsurers and intermediaries. With global reach and local expertise, we ensure swift response and resolution for every client.
Our services include:
- First notification of loss and out of hours service
- Loss adjusting (all business lines)
- Third party administration (all classes)
- Casualty
- Motor claims management
- Outsource recoveries service
- QA and audit services
- Forensic accounting services
Business solutions
We provide world-class business process support for insurers and financial organisations across Ireland, handling millions of customer interactions every year. From sales and customer service to technical and administrative support, we drive growth and engagement in 20+ languages across both traditional and digital channels. By tailoring our approach to fit your unique goals and needs, we deliver the best possible outcomes and bring value to each interaction.
Our services include:
- New customer acquisition and renewal teams
- Contact centre outsourcing
- Surge overflow support
- Back office administration
- Regulatory compliance
Resource solutions
Our team provides adaptable, scalable workforce solutions designed for your specific talent needs. Whether you need skilled professionals for short-term or long-term contracts, on-site or remote support, we help you find and retain the best talent in the industry. We’re dedicated to providing you with the right people and resources to help your business and employees thrive.
Our services include:
- Recruitment (permanent or temporary/contract)
- Learning and development
- HR consulting
- Compliance
Trusted expertise for every industry.
Leading the way in innovation, digitalisation and automation.
At Sedgwick, we’re always finding new ways to digitalise the claims journey and improve the experience for our clients, customers and colleagues. Our commitment to innovation is helping us lower service costs, reduce indemnity spend, enhance data insights and better serve our clients.
Darwin/Elite
Darwin is Sedgwick’s proprietary claims management system, designed to provide comprehensive, real-time oversight of the entire claims lifecycle.
mySedgwick
mySedgwick is a self-service portal that gives employees, policyholders and customers access to real-time claim and case information.
smart.ly
smart.ly is a flexible intake platform with built-in artificial intelligence tools and digital triage capabilities.
viaOne
viaOne is a digital platform that provides clients with complete, real-time visibility into their claims portfolio with on-demand, actionable reports.
Prioritising data security and privacy.
Our world-class infrastructure, secure-by-design software and robust security measures ensure that our clients and employee’s sensitive data is protected and compliant with regulations. Led by our privacy and IT security teams, we maintain top-tier certifications like SSAE18, SOC1, SOC2 Type II and ISO 27001:2013. Plus, our training programs ensure continuous education on data security best practices, adhering to GDPR.
We also use advanced privacy controls to manage data access and settings. With our role-based access control (RBAC) system and Genesys Cloud platform, we ensure secure customer engagement and data encryption. While data is retained for seven years to meet regulatory requirements, all call participant data is purged after 90 days, and email content after 180 days. Our Global Information Security Program (GISP) – led by our CISO – protects our systems and responds to evolving threats to keep client information safe.
Widely-recogonised excellence.
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“We have had the privilege of working with the Sedgwick team for several years, and their service consistently exceeds expectations. Our dedicated account lead is a standout professional – always efficient, highly diligent and unwaveringly reliable. The team provide us with a dedicated claims handling service for our self-insured EL/PL, motor and property claims. They investigate, settle or defend claims (where appropriate) promptly and efficiently.They approach every situation with professionalism, offering clear communications and practical solutions. We appreciate their collaborative approach and the peace of mind they provide. We highly recommend their services to anyone in need of loss adjusting experience.”
Aisling McCaffrey, Head of Insurance and Risk at DAA
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Sedgwick has been the assigned TPA for the MX Liability DUA for many years now. Their service has consistently been nothing short of excellent. Their team demonstrates an outstanding level of professionalism, expertise and efficiency in handling claims, which has been integral to our business and to the benefit of our insured and capacity providers. We particularly value their proactive communication across a range of stakeholders and their ability to resolve claims swiftly while maintaining a fair and transparent approach. We would highly recommend Sedgwick to any organisation seeking a reliable and efficient claims management partner.
Seán Leonard, Head of Commercial: Liability at MX Underwriting
Dedicated to doing the right thing.
Sedgwick Ireland is committed to environmental, social and governance (ESG) principles, focusing on sustainable practices and social responsibility. With over 31,000 colleagues in 80 countries, Sedgwick prioritises taking care of people, clients and communities around the world. Our ESG initiatives include adopting ISO 14001 and ISO 45001 systems, reducing emissions, recycling waste and supporting various charities. We uphold strong business ethics, data protection and customer privacy while ensuring compliance with relevant legislation and continuously improving our environmental performance.
Accreditations received:
ISO 9001 – Quality management
ISO 14001 – Environmental management system
ISO 45001 – Occupational health and safety
ISO 27001 – Information security management
Got a question about Sedgwick Ireland’s Claims, Business or Resource Solutions? Contact us today.
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Ireland contacts
Dublin (Head office)
Cork
Galway
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