On Friday, 27 January 2023, Auckland, New Zealand, declared a state of emergency after record-breaking rain caused flash flooding and widespread damage throughout the Auckland, Coromandel and Bay of Plenty regions. A state of emergency was also declared in Northland on 31 January as the region braces for more rainfall.
An estimated 249 mm (9.8 inches) fell in Auckland Friday, making it the city’s wettest day on record. The National Institute of Water and Atmospheric Research (NIWA) reported that an entire summer's rain fell within one day. At least 5,000 homes and businesses have been assessed for flood and landslide damage, with that number expected to rise.
We're here to support you.
We are ready to provide emergency assistance across the affected regions. Our New Zealand team is on the ground and well prepared to support you and your domestic and commercial customers. Our team is trained in identifying and supporting vulnerable customers and will focus on all priority situations.
In addition to providing our adjusting services, you can count on us to take care of your impacted customers through building consulting, major and complex loss, forensic accounting services, third-party administration and engineering.
We have alerted our colleagues in Australia and around the world so that extra resources can be brought in as necessary to maintain service delivery to New Zealanders in their time of need.
If you have questions or need assistance, please contact our claim intake centre:
P. 0800 800 270