September 11, 2025
In the latest episode of the Sedgwick podcast, host Kimberly George, Sedgwick’s Global Chief Brand Officer, sits down with Chris Harvey, Senior Vice President of Client Services and a leading expert in global product recalls and incident response. With over two decades of experience and nearly 2,000 recalls under his belt, Chris brings a wealth of insight into the evolving landscape of product safety.
Listeners will gain a deeper understanding of the challenges companies face today—from rising enforcement actions to the increasing complexity of global supply chains. Chris shares how regulatory shifts, cost pressures, and supplier changes are creating new risks for manufacturers and distributors. He also highlights the critical importance of speed, transparency, and empathy in managing recalls effectively and protecting brand reputation.
The conversation touches on real-world examples, including recent civil penalties and even prison sentences for executives who mishandled product safety issues. Chris emphasizes the need for proactive planning, robust recall strategies, and ongoing training to mitigate risks before they escalate.
Kimberly and Chris also explore Sedgwick’s comprehensive approach to recall readiness and execution, including mock simulations, stakeholder collaboration, and the value of Sedgwick’s Recall Index – a powerful tool for tracking trends and identifying emerging risks across industries and regions.
Whether you’re in compliance, legal, quality assurance, or executive leadership, this episode offers essential insights to help safeguard your organization in today’s high-stakes environment.
🎧 Click the link to listen to the full episode and learn how your company can stay ahead of the curve in product safety and brand protection.
Tags: podcast product recalls recall
