Sedgwick develops new solutions in global aviation claims management

May 1, 2024

Share on LinkedIn Share on Facebook Share on X

MEMPHIS, Tenn., 1 May 2024 — Sedgwick, a leading global provider of claims management, loss adjusting and technology-enabled business solutions, is offering new global aviation adjusting and surveying solutions from hubs across the Americas, Asia Pacific, Europe, Middle East and UK. The new solutions and additional market reach complement Sedgwick’s longstanding capabilities in workers’ compensation, disability and absence, job accommodations, liability, and property claims for the aviation sector. 

With its unparalleled technical expertise and experience assisting clients with aircraft damage and related liability claims, Sedgwick has established a global footprint and dynamic range of resources to meet the evolving needs of the aviation market through enhanced claims processes.

The global aviation team is led by industry leaders Robert McParlin, Managing Director, and Ryan Smith, Deputy Managing Director.

Sedgwick’s experts thoroughly understand the complexity of challenges affecting aviation claims, such as ecological transitions, aircraft construction and maintenance, fleet overhauls, emerging risks, and supply chain disruptions. The company’s specialised claims and adjusting services will now encompass global support for handling aircraft hull, machinery, and engine surveying along with managing the liability losses for aircrafts, fleets, manufacturers, airports, pilots, ground staffing and operations.

McParlin highlighted the increasing demand for comprehensive global claims management solutions in the aviation sector. “Between the business, leisure and freight sectors, air travel is finally approaching pre-pandemic levels globally,” said McParlin. “Sedgwick’s offerings are designed to provide the market with broader coverage and increased value, while addressing the changing requirements of aviation and insurance companies.” 

Smith shared, “our experts have handled many of the world’s highest-profile accidents and incidents over the past three decades, which often involved very complex recoveries and/or hull repairs. Through these assignments, we have worked with all the major manufacturers and specialist repair organizations.”

Tom Simoncic, Sedgwick’s President of Property and International, emphasised the need for a claims process that aligns with the rapidly evolving aviation industry. “Sedgwick’s commitment to leveraging technology-enhanced processes serves to create a seamless experience for clients globally, putting care of people and the client at the forefront of our work.”

More on Sedgwick’s comprehensive solutions in aviation is available on the company website.

About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and expertise of 33,000 colleagues across 80 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see

Tags: aviation, Claims, Claims management, Global, international