April 15, 2025
London, 15 April 2025 – Sedgwick, a leading global provider of claims management, loss adjusting and technology-enabled business solutions, has reported that initiatives linked to the company’s claims fraud strategy have resulted in a significant saving of £37m in 2024.
“Protecting our clients and their honest customers from the cost of insurance fraud is a non-negotiable element of handling claims,” said Ian Carman, Director, Head of Forensic & Investigation Services for Sedgwick in the UK. “We place emphasis and focus on understanding the ever-evolving insurance fraud landscape and, in particular, the threats posed by fraudsters using technology to facilitate their economically damaging activity.”
Carman added: “I’m incredibly pleased that our unrelenting effort to identify and challenge dishonest claims has once again resulted in significant savings for our insurer clients in the UK. We continue to achieve these exceptional results by blending industry collaboration with highly skilled and ever-alert colleagues, supplemented by an ecosystem of sophisticated counter-fraud technologies.”
Sedgwick reported a rise in fraudulent activity involving increasingly intricate methods, including cross-border false claims supported by realistic-looking forged documents. These included fabricated bank statements, flight boarding passes, credible-looking holograms and foil strips – and even death certificates. The rise in availability of generative AI tools has made it easier for would-be fraudsters to produce convincing fake documentation, Sedgwick warned, highlighting the evolving nature of insurance fraud risk across all product lines and geographies.
Sedgwick also noted an increase in demand from multinational corporations, MGAs and captives looking to strengthen their fraud detection capabilities.“Insurance fraud is a daily crime with serious financial impact,” said Steve Crystal, Head of Fraud and Investigation Services, International. “This isn’t a victimless issue – as well as genuine customers, it strikes at the heart of global markets. Today, no one country dominates counter-fraud demand. We’re seeing appetite from all corners of the world, which is why our focus is on delivering ethical, proportionate investigations everywhere to help clients manage evolving risk, and to protect their customers from increased premiums attributable to fraud loss.”
About Sedgwick
Sedgwick is a leading global provider of claims management, loss adjusting and technology-enabled business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and expertise of over 33,000 colleagues across 80 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see sedgwick.com.
Tags: Fraud fraud claims
