30+
years of experience
Consumer products and retail
Expert solutions for product recall, incident response and customer care.
Our expertise spans every facet of the consumer product sector, from household goods to apparel, toys, personal care and beyond. As innovation accelerates and consumer expectations evolve, we empower brands to anticipate emerging risks and respond decisively in the face of product-related incidents or crises.
Protecting the retail and consumer products sector.
For over 30 years, Sedgwick has been the trusted partner for consumer product brands navigating complex safety challenges. Whether addressing a chemical hazard mislabeling, battery defects or contamination, our experts provide critical support to ensure timely and compliant remedies, safeguarding consumers and preserving your brand integrity and reputation.
Trusted by 4/5 of the world’s leading consumer product companies, we offer unparalleled reach, deep industry expertise and proven global recall and incident response strategies.
Trusted by 4/5 of the world’s leading consumer product companies, we offer unparalleled reach, deep industry expertise and proven global recall and incident response strategies.
500M+
products safely removed from the market
7K+
product recall and incident response programs executed
150+
countries and 50+ languages supported
Comprehensive solutions for the consumer product sector.
Recall management for consumer products
Our expertise extends to all aspects of product recall management, from regulatory compliance and consumer notifications to secure logistics, disposal and recycling practices.
With the growing risks of extended producer responsibilities, supply chain transparency, and product durability, we leverage decades of specialized knowledge to help address and mitigate product safety challenges, ensuring consumers and brand protection.
Consumer product incident response
Not every product issue necessitates a formal recall, but swift and effective intervention is crucial. Sedgwick leverages its extensive recall experience to address a wide range of non-regulatory incidents. From safety advisories and product modifications to urgent notifications, end-of-life announcements and voluntary withdrawals, we handle each situation with the utmost precision and care.
Whatever the challenge, we deliver tailored, proven solutions that address the unique needs of your brand, expertly navigating the dynamic risks and complexities of the consumer product sector.
Contact center services
In the wake of a product incident, clear and effective communication is crucial. At Sedgwick, we engage with customers across their preferred channels — whether it’s phone, email, chat, SMS or social media. Our global contact center infrastructure provides rapidly scalable multilingual support that meets the needs of today’s connected world.
With experience in over 150 countries and 50 languages, we help consumer product brands manage customer inquiries, provide real-time updates and offer vital reassurance. In an age where information and misinformation spreads rapidly, we ensure you stay ahead of the conversation.
Contact us for expert support with consumer product recalls and incident response.
Whether you’re facing a live recall event, responding to an incident, or looking to strengthen your recall-readiness, our team are here to help. Complete the form below and we’ll contact you back. Alternatively, if you’re based in the U.S. you can also reach us at +1 888.732.3901
Essential product safety insight.
The spotlight on product safety is shining brighter than ever. From new voluntary standards to unilateral warnings from regulators, businesses across all industries and jurisdictions face unprecedented challenges.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
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