30+
years of experience
Food and drink
Expert solutions for product recall, incident response and customer care.
Food and drink brands face a volatile landscape shaped by strict regulatory standards, complex supply chains and shifting consumer preferences. As dietary habits evolve and sustainability demand grow, product safety must be prioritized. We deliver the expertise to remain compliant, mitigate risk and protect brand integrity.
Protecting the food and drink sector.
For over 30 years, Sedgwick has been the trusted partner for food and drink brands responding to critical safety incidents — from foodborne pathogens and bacterial contamination to allergen mislabeling, packaging defects and more. Whether it’s prepared foods, fresh produce, dietary supplements or infant formula, we empower brands to respond decisively while navigating regulatory requirements throughout the remediation process.
Trusted by 8/10 of the world’s leading food and drink companies, we offer unparalleled reach, deep industry expertise and proven recall and incident response strategies.
Trusted by 8/10 of the world’s leading food and drink companies, we offer unparalleled reach, deep industry expertise and proven recall and incident response strategies.
500M+
products safely removed from the market
7K+
product recall and incident response programs executed
150+
countries and 50+ languages supported
Comprehensive solutions for the food and drink sector.
Recall management for food and drink brands
We deliver comprehensive product recall support tailored specifically for the food and drink sector. With the limited shelf life of many products, rapid and effective consumer notification is critical to prevent consumption of impacted items.
From regulatory compliance and recall communications to public notifications and retailer coordination, our expertise ensures swift action to safeguard consumers and protect brand integrity.
Food and drink incident response
Not every product issue necessitates a formal recall, but swift and effective intervention is crucial. Sedgwick leverages its extensive recall experience to address a wide range of non-regulatory incidents. From precautionary safety advisories and urgent notifications to voluntary withdrawals and in-store inspections to verify product removal, we handle each situation with the utmost precision and care.
Whatever the challenge, we deliver tailored, proven solutions that address the unique needs of your brand, expertly navigating the dynamic risks and complexities of the food and drink sector.
Contact center services
In the wake of a product incident, clear and effective communication is crucial. At Sedgwick, we engage with customers across their preferred channels—whether it’s phone, email, chat, SMS, or social media. Our global contact center infrastructure provides rapidly scalable multilingual support that meets the needs of today’s connected world.
With experience in over 150 countries and 50 languages, we help food and drink brands manage customer inquiries, provide real-time updates and offer vital reassurance. In an age where information and misinformation spreads rapidly, we ensure you stay ahead of the conversation.
Essential product safety insight.
The spotlight on product safety is shining brighter than ever. From new voluntary standards to unilateral warnings from regulators, businesses across all industries and jurisdictions face unprecedented challenges.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Contact us for expert support with food and drink recalls and incident response.
Whether you’re facing a live recall event, responding to an incident, or looking to strengthen your recall-readiness, our team are here to help. Complete the form below and we’ll contact you back. Alternatively, if you’re based in the U.S. you can also reach us at +1 888.732.3901
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