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June 28, 2022
Kendall Biggs
senior fire investigator, EFI Global
Wildfire resilience

The rate and devastating impact of wildfires continue to increase across the U.S. and around the world. What can organizations do to prepare and protect their employees, assets and infrastructure? In this podcast, we are joined by Kendall Biggs, seni…

June 28, 2022 by Kendall Biggs, senior fire investigator, EFI Global
Blog
June 23, 2022
Tai Batchelor
head of liability, New Zealand
The T&C of service and repair claims in New Zealand

For loss adjusters handling service and repairs claims, how relevant are terms and conditions (T&C) when enquiring with an insured? In NZ, loss adjusters involved in service and repair liability claims typically come from a mechanical or motor vehi…

June 23, 2022 by Tai Batchelor, head of liability, New Zealand
Blog
May 11, 2022
Eric Malterre, chief client officer, international, and James Norman, international business development director
Managing unpredictability in claims

From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues…

May 11, 2022 by Eric Malterre, chief client officer, international, and James Norman, international business development director
Blog
April 04, 2022
Jason Keen, AIC, MBA,
executive general adjuster
Roofing fraud: Don’t get nailed

Let’s face it – a commercial roof can be expensive to replace; and like other instances in life, there will be people who attempt to take advantage. After a recent storm, a contractor may see a worn roof in close proximity as a potential revenue stre…

April 04, 2022 by Jason Keen, AIC, MBA, , executive general adjuster
Blog
March 30, 2022
Andrew Price
director, staffing solutions
A look into the life of an independent adjuster

When an individual or organization faces a loss, finding the right local expert at a moment’s notice can be challenging. For daily claims and catastrophe (CAT) deployments, our colleagues work hand-in-hand with our network of independent field and de…

March 30, 2022 by Andrew Price, director, staffing solutions
Blog
March 22, 2022
Duncan Muress, deputy head of complex liability and Dan Peck, regional director of complex liability
The rising tide of UK flood claims and rights of recovery

Landowners, developers, local authorities and government agencies can’t ignore the evidence of increasing flooding incidents. Nor can they abrogate responsibilities to insurers for the subsequent costs. The challenges related to flood claims and righ…

March 22, 2022 by Duncan Muress, deputy head of complex liability and Dan Peck, regional director of complex liability
Blog
March 17, 2022
Steven Grutzmacher
general adjuster
Navigating water damage after a pipe bursts

For many public sector employees — including those with schools, municipalities, and utility districts — managing property losses may be just one responsibility of a much broader role. Imagine being a newly appointed school superintendent…

March 17, 2022 by Steven Grutzmacher, general adjuster
Blog
January 27, 2022
Aidan Fitzgerald
MCL marine & engineering adjuster
Onboard a floating city

While it may feel as though modern technology has ‘shrunk’ the world, the ocean is still a vast and isolated space. Ships can be thousands of kilometres from land in any direction, sometimes battling inhospitable conditions, so onboard facilities nee…

January 27, 2022 by Aidan Fitzgerald, MCL marine & engineering adjuster
Blog
November 24, 2021
Ben Price
head of operations, MCL Global
Major and complex loss review 2021

Since early 2020, organisations in every sphere of business have felt the pressure of an unforeseen, unprecedented global pandemic — it has continuously tested our resourcefulness and ingenuity. Even as our ability to meet, talk and intera…

November 24, 2021 by Ben Price, head of operations, MCL Global
Blog
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
Blog
July 16, 2021
Scott Richardson
executive vice president, operations, chief strategic & development officer
Property market and building trends amid the 2021 hurricane season

The construction and restoration industry has faced a unique set of challenges in the last year, including, but not limited to, rising material and labor costs, increased labor shortages and extended restoration periods. For those responding to storm…

July 16, 2021 by Scott Richardson, executive vice president, operations, chief strategic & development officer
Blog
June 14, 2021
Mason Bartleson
VP, process design and operational excellence
Remote field adjusting is a tool with the human touch

Experts in the insurance and claims space by nature are always prepared for the unexpected. Whether we’re contending with a season of extreme weather, sudden accidents, or a global pandemic, we know the importance of responding quickly to property cl…

June 14, 2021 by Mason Bartleson, VP, process design and operational excellence
Blog
May 13, 2021
Beau Bishop
senior vice president, catastrophe operations
Preparing to help those in the path of the storm

The 2021 Atlantic hurricane season is just around the corner, with most tropical systems forming June 1 through November 30. Starting this year, the National Hurricane Center will begin issuing regular tropical weather outlooks beginning May 15. Curr…

May 13, 2021 by Beau Bishop, senior vice president, catastrophe operations
Blog
September 04, 2020
Charles McMartin
Director, Regional General Adjuster, Contents Solutions Division
Time and accuracy, scope and cost are critical in contents adjusting

After a commercial or residential property loss, the building’s physical damage is top of mind. But it’s equally as important to consider the contents inside that were likely destroyed and, as a result, unavailable for inspection. For over 30 years,…

September 04, 2020 by Charles McMartin, Director, Regional General Adjuster, Contents Solutions Division
Blog
July 02, 2020
John Gragson, Senior Vice President, Catastrophe Operations Danny Miller, Executive Vice President, Loss Adjustment Property, Specialty Services Gail Oliver, Senior Vice President, Sales and Marketing, Property
A catastrophe within a catastrophe: Storm prep amid COVID-19

It’s hard to think about given our current environment, but it's important to remember just the same: Storm season is here. Hurricane season typically runs from early June through the end of November; data on ocean temperatures and related factors ar…

July 02, 2020 by John Gragson, Senior Vice President, Catastrophe Operations Danny Miller, Executive Vice President, Loss Adjustment Property, Specialty Services Gail Oliver, Senior Vice President, Sales and Marketing, Property
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