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September 28, 2023
Kenneth Christie
senior marine surveyor
Commercial hull and machinery claim assessments: anchoring the foundations of marine insurance

In the vast expanse of the maritime world — where unpredictable seas and unforeseen circumstances collide — marine insurance emerges as a vital safeguard for vessel owners and operators. At the heart of marine insurance lies the intricate…

September 28, 2023 by Kenneth Christie, senior marine surveyor
Blog
September 27, 2023
Emily Chang, catastrophe and hotel relations manager, and Danielle Thomas, senior operations manager, temporary housing
Caring for our temporary housing colleagues, so they can take care of customers

When you think about first responders, what image comes to mind? For many, it’s police, firefighters, paramedics or 911 operators. Those in the insurance industry may see loss adjusters assessing damage. Unless you work in our field, it’s unlikely yo…

September 27, 2023 by Emily Chang, catastrophe and hotel relations manager, and Danielle Thomas, senior operations manager, temporary housing
Blog
September 26, 2023
Max Koonce
chief claims officer
Stabilizing litigation in a volatile world

The frequency of litigation in liability insurance claims is increasing incrementally as impacts of the COVID-19 pandemic subside. While litigation remains a small percentage of overall claim volume, the cost of resolving those claims is disproportio…

September 26, 2023 by Max Koonce, chief claims officer
Blog
September 25, 2023
Aaron Lyons, home emergency network director and Steve Powell, EVP, loss adjustment property
Shifting the supply chain focus

Supply chain disruption stemming from the COVID-19 pandemic continues to have an effect on the movement and availability of goods worldwide. While there are signs of recovery — factories have reopened, transit rates are down — inventory l…

September 25, 2023 by Aaron Lyons, home emergency network director and Steve Powell, EVP, loss adjustment property
Blog
September 20, 2023
David Gibson
partner, forensic accounting services
Service Target Performance Incentive Scheme (STPIS) claims: here today, gone tomorrow?

In recent years, we have seen an increase in claims across Australia made by electricity distributors for financial loss resulting from third-party damage to their infrastructure. The most significant part of these losses commonly relates to a regula…

September 20, 2023 by David Gibson, partner, forensic accounting services
Blog
September 18, 2023
Adam Fisher
chief data officer
Transforming data into action

We know that transparent and robust data helps drive the best claims outcomes, but many employers have discovered that while the data is available, without the right partner, it can be difficult to get to the actionable information needed to drive im…

September 18, 2023 by Adam Fisher, chief data officer
Blog
September 15, 2023
David Stills
SVP, carrier and risk practice
Hard insurance market or just a new norm?

Insurance is an effective financial tool allowing entities to transfer risk to a third party, providing protection from profit and loss (P&L) volatility and enabling growth by allowing other risks to be absorbed, while insurable risks are hedged. Oft…

September 15, 2023 by David Stills, SVP, carrier and risk practice
Blog
September 11, 2023
Beth Fieldhouse
manager, forensic accounting services
The basics of business interruption: what professional services firms should know­­

Business interruption (BI) is a significant concern for professional services firms — whether it be lawyers, accountants, medical professionals or consulting agencies. Any disruption, whether due to physical damages or technology downtime, can …

September 11, 2023 by Beth Fieldhouse, manager, forensic accounting services
Blog
August 28, 2023
Bob Richards
OAM, national executive adjuster
Understanding proximate cause

In the insurance space, the concept of proximate cause plays a pivotal role in determining the outcome of insurance claims. Insurance policies are designed to provide coverage for specific perils and damages, but when multiple events occur simultaneo…

August 28, 2023 by Bob Richards, OAM, national executive adjuster
Blog
August 28, 2023
Terrence Phoon
quantity surveyor, New Zealand
Quantity surveyors: doing the right thing for the customer at an acceptable cost to the insurer

In the construction industry, a quantity surveyor plays a central role in every new build project. They work out the quantities and costs of materials as well as the time and labour on tenders. They also negotiate contracts and work schedules, advise…

August 28, 2023 by Terrence Phoon, quantity surveyor, New Zealand
Blog
August 21, 2023
Grace Best-Devereux, executive adjuster, fine art and jewellery, and Aliette Fenton-Sharp, claims underwriting director
A focus on fine art claims: determining potential risk exposures

Even the most fragile objects of history are exposed to threat. The spate of activist attacks on fine art in major European museums, including Van Gogh’s “Sunflowers” and the Mona Lisa are a reminder that fine art claims are on the rise. In fact, whi…

August 21, 2023 by Grace Best-Devereux, executive adjuster, fine art and jewellery, and Aliette Fenton-Sharp, claims underwriting director
Blog
August 18, 2023
Max Koonce
chief claims officer
Imagine the possibilities at WCI

The Workers’ Compensation Institute (WCI) will celebrate the 77th Annual Workers’ Compensation Educational Conference and 34th Safety & Health Conference in Orlando, Florida August 20-23. An array of stakeholders representing all facets of the indust…

August 18, 2023 by Max Koonce, chief claims officer
Blog
August 18, 2023
Bruce Burton
senior environmental advisor, EFI Global, a Sedgwick company
Long after use, health risks of asbestos-containing materials persist

This may be hard to believe, given that it’s now outlawed due to its adverse impact on human health, but asbestos was once considered a “miracle mineral.” Because asbestos is abundantly available and has some industrially useful properties, it was ve…

August 18, 2023 by Bruce Burton, senior environmental advisor, EFI Global, a Sedgwick company
Blog
August 16, 2023
Jody Moses
managing director, public entity services
Programs with purpose: serving the public sector

In the world of risk management, serving the needs of public entities is often considered to be a distinct discipline. Yet, like their counterparts in the private sector, public entities employ people, own property, manage fleets of vehicles, maintai…

August 16, 2023 by Jody Moses, managing director, public entity services
Blog
August 07, 2023
Tony Morgan
national executive adjuster - major and complex loss
The art of loss adjusting

Loss adjusting is not just a science; it is an art. There is no doubt that loss adjusting requires technical know-how – or access to systems that provide such knowledge. The requisite proficiency spans a number of disciplines depending on the area i…

August 07, 2023 by Tony Morgan, national executive adjuster - major and complex loss
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