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November 24, 2022
Tobias Walter, chief executive officer, Sedgwick Germany; Stewart Steel, chief executive officer, Sedgwick Europe Middle East & Africa; Caroline BRUN, directrice commerciale et marketing, Sedgwick France; James Norman, business development director, Sedgwick International; Jeroen Fröhlich, chief executive officer, Netherlands, Sedgwick International
FERMA recap: looking at new and unanticipated risks

Last month, several of our experts attended the FERMA Forum in Copenhagen. The theme was ‘Transitioning together: risk leadership in a fast-changing world.’ The event provided an opportunity to highlight trends around supply chain disruption, climate…

November 24, 2022 by Tobias Walter, chief executive officer, Sedgwick Germany; Stewart Steel, chief executive officer, Sedgwick Europe Middle East & Africa; Caroline BRUN, directrice commerciale et marketing, Sedgwick France; James Norman, business development director, Sedgwick International; Jeroen Fröhlich, chief executive officer, Netherlands, Sedgwick International
Blog
November 23, 2022
Mason Bartleson, VP, process design and operational excellence; Christopher Baldwin, VP specialty operations, temporary housing; Gail Oliver, SVP, sales
Enhancing the claims process through policyholder self-service technology

The COVID-19 pandemic compelled the insurance industry to move quickly and adopt digital, tech-based solutions that could be creatively applied to existing claims processes. While much of this tech – self-service forms, video chat, etc. – predated th…

November 23, 2022 by Mason Bartleson, VP, process design and operational excellence; Christopher Baldwin, VP specialty operations, temporary housing; Gail Oliver, SVP, sales
Blog
November 17, 2022
John Colquhoun, UK head, EFI Global; Eric Lalli, AVP, Canada, EFI Global; Tonya Scheuerman, forensic consultant, EFI Global
Wind power installations: implications for the claims industry

Amid global uncertainty and to meet future demands, major investments have been allocated to renewable energy, including wind power. According to the 2021 Global Wind Report, energy supplied by wind has tripled in the last 10 years and is projected t…

November 17, 2022 by John Colquhoun, UK head, EFI Global; Eric Lalli, AVP, Canada, EFI Global; Tonya Scheuerman, forensic consultant, EFI Global
Blog
October 28, 2022
Chris Bakes, managing director, auto solutions, and Jason Kurutz, director, product management and business strategy
Expand your view at SEMA 2022

Strategic partnerships in the auto damage space provide the opportunity for insurance carriers, appraisers, adjusters, repair facilities, vehicle owners and fleet managers to work toward a shared goal: bringing vehicles back to pre-loss condition. Es…

October 28, 2022 by Chris Bakes, managing director, auto solutions, and Jason Kurutz, director, product management and business strategy
Blog
October 27, 2022
Kimberly George - global head, innovation and product development and Shane O'Dea - head of strategic partnerships and programs, workers compensation
PIEF recap: the power of influence

Most personal injury and workers compensation schemes around the globe are focusing on the injured worker being at the center of everything they do. When we take a step back and look at the power of influence, we can improve claims outcomes and eleva…

October 27, 2022 by Kimberly George - global head, innovation and product development and Shane O'Dea - head of strategic partnerships and programs, workers compensation
Blog
October 19, 2022
James Norman
International business development director
Understanding conduct risk: a prerequisite for growth

As we navigate reoccurring global events and uncertain times, insurance continues to play a critical role in risk transfer — providing assurance and allowing organizations to continue business as usual. Covers like business interruption (BI), c…

October 19, 2022 by James Norman, International business development director
Blog
October 14, 2022
Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer
InsureTech Connect recap

There always will be a need for human engagement throughout the claims process, but the next generation of artificial intelligence (AI) and machine learning (ML) continue to enhance the experience and improve outcomes. Last month, Ajitabh Gupta, vice…

October 14, 2022 by Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer
Blog
September 20, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
All eyes on workers compensation — and a look at what’s next

As David Stills wrote in a previous blog, workers compensation is comprised of multiple state systems across the U.S., each with their own unique set of rules and regulations that are in constant flux. The environment is relatively similar in Austral…

September 20, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
September 19, 2022
Diana Shick
director, nurse consulting
Nurse consultants bring great value to liability claims

Many in our industry are familiar with the case management role of nurses in the workers’ compensation arena, where they support injured and ill employees and oversee the treatment and recovery process. But, did you know that nurses can also play a c…

September 19, 2022 by Diana Shick, director, nurse consulting
Blog
August 30, 2022
Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice
The rise of e-scooters and electric vehicles: What does it mean for the claims industry?

As transportation technology progresses, issues of safety, fraud and liability will need continuous monitoring to match the changing landscape. Electric scooters (or e-scooters) are now a familiar sight on UK streets but are new enough that safety an…

August 30, 2022 by Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice
Blog
August 21, 2022
David Stills
senior vice president, carrier and risk practice
Embrace, elevate and expand your view at WCI 2022

All eyes on workers’ compensation… and a look at what’s next Workers’ compensation is comprised of multiple state systems, each with their own unique set of rules and regulations that are in constant flux. The definition of compensability is…

August 21, 2022 by David Stills, senior vice president, carrier and risk practice
Blog
August 18, 2022
Max Koonce
chief claims officer
Kick off to WCI 2022

The Workers’ Compensation Institute (WCI) will celebrate the 76th Annual Workers’ Compensation Educational Conference and the 33rd Safety & Health Conference in Orlando, Florida August 21-24. An array of stakeholders representing all facets of the in…

August 18, 2022 by Max Koonce, chief claims officer
Blog
August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
Blog
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Blog
July 22, 2022
Caroline Brun, directrice commerciale et marketing, Sedgwick France
L’expertise, un axe d’amélioration de la relation-client en cas de sinistre

Read the English version Sedgwick a mené en mai/juin 2022 une étude de satisfaction-client en matière de gestion de sinistres en partenariat avec l’Argus de l’Assurance. Elle portait sur les sinistres en habitation pour des particuliers, un risque d…

July 22, 2022 by Caroline Brun, directrice commerciale et marketing, Sedgwick France
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