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July 05, 2022
David Gear
head of major and complex loss (Scotland & Northern Ireland)
When crowdfunding meets an insurance policy

While it’s not a new concept, crowdfunding — raising funds through groups of people online — continues to draw the interest of many. This practice allows individuals to give to a member of their community, a business or a cause they’re pa…

July 05, 2022 by David Gear, head of major and complex loss (Scotland & Northern Ireland)
Blog
June 30, 2022
Lauren Glover
head of specialist care, UK
Digital doesn’t always click

The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…

June 30, 2022 by Lauren Glover, head of specialist care, UK
Blog
June 27, 2022
Beth Burry-Jackson
SVP, managed care operations
Improving outcomes: PTSD in the workplace

Post-traumatic stress disorder (PTSD) claims can be particularly tricky due to the shifting nature of the diagnosis. Greater awareness around mental health is helpful, but there are several factors that greatly impact a patient’s outcome. The challen…

June 27, 2022 by Beth Burry-Jackson, SVP, managed care operations
Blog
June 22, 2022
Mandy Yousif
director, investigation services
Tagged or flagged: Social media investigations

Social media platforms have emerged as a powerful tool for communication in recent decades. Considering the volume of data collected daily, it’s no surprise they have also become a useful source for researchers and investigators working on various in…

June 22, 2022 by Mandy Yousif, director, investigation services
Blog
June 15, 2022
Adam Fisher
chief data officer
How data and AI/ML are shaping the future of claims management

The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only beg…

June 15, 2022 by Adam Fisher, chief data officer
Blog
June 09, 2022
James Norman
International business development director
Strategic partnerships: Is the added value worth the risk?

With the complexity of today’s globalised business environment, it’s naïve to think that any one organisation can be everything to everyone. It’s quite impossible for even a large, multinational service provider to specialise in all areas or have cov…

June 09, 2022 by James Norman, International business development director
Blog
June 08, 2022
Shane O'Dea
head of strategic partnerships and programs, workers' compensation
Global insights: adopting an advocacy approach to workers’ compensation

Regardless of geographic location, when an injured worker is unfamiliar with the workers’ compensation journey it can be daunting to navigate on their own. It may lead to frustration, fear, disengagement, and further harm to their mental health. Ther…

June 08, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers' compensation
Blog
May 24, 2022
Chris Frechette
vice president, liability practice
Electric vehicles: understanding potential exposures and mitigating claims

Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). With the proliferation of EVs come new challenges for insurers. Traditional models for underwriting interna…

May 24, 2022 by Chris Frechette, vice president, liability practice
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Blog
May 11, 2022
Eric Malterre, chief client officer, international, and James Norman, international business development director
Managing unpredictability in claims

From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues…

May 11, 2022 by Eric Malterre, chief client officer, international, and James Norman, international business development director
Blog
April 26, 2022
Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Going the extra mile in direct auto repair

Auto repairs are always a pain point, whether you’re an individual insurance holder in your first fender bender or a corporate fleet stretched for manpower or technology tools to complete the repair quickly and accurately at the best price. Most peop…

April 26, 2022 by Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Blog
April 18, 2022
Andrew Bone, ACILA, Dip CII
chartered loss adjuster, MCL, New Zealand
Catastrophe response: all in a day’s work

Nearly one year ago, an Auckland-based manufacturer experienced a major fire that had a devastating impact. With the business, brand and the livelihoods of 50 employees at stake, the range of immediate concerns and challenges went beyond anything the…

April 18, 2022 by Andrew Bone, ACILA, Dip CII , chartered loss adjuster, MCL, New Zealand
Blog
April 14, 2022
Lisa Orr
senior human factors consultant
Ergonomics at work: creating a safer environment at home and in the office

The rapid shift to work-from-home arrangements during the COVID-19 pandemic meant that many remote work setups were quickly put together without long-term considerations in mind. Given that two years have passed since the start of the pandemic, now i…

April 14, 2022 by Lisa Orr, senior human factors consultant
Blog
April 12, 2022
Max Koonce
chief claims officer
3 claims complexities driving today’s discussions and tomorrow’s decisions

You may remember the days when claim reporting lag times, introduction of medical cost containment, and assessment of soft tissue injuries were common conversation drivers for claims professionals. Despite the host of new intricacies and nuances, the…

April 12, 2022 by Max Koonce, chief claims officer
Blog
April 06, 2022
Dan Ogale
AVP, workers’ compensation, Canada
Navigating the workers’ compensation landscape in Canada

Sedgwick is best known in Canada for property loss adjusting and related services, but did you know that we’re also one of the leading Canadian third party administrators (TPAs) in the workers’ compensation (WC) arena? Many of the inquiries we get ab…

April 06, 2022 by Dan Ogale, AVP, workers’ compensation, Canada
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