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Carrier claims BPO outsourcing

Simplify operations with end-to-end outsourcing solutions.

As a trusted claims partner, we help lower total claims costs while delivering a better customer experience through seamless business process outsourcing solutions.

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Integrated business process outsourcing for carriers.

Managing claims are becoming increasingly complex across industries and insurers are under pressure to control costs, improve service and constantly adapt. Our end-to-end claims solutions helps strengthen operations, reduce costs and deliver better outcomes.

100+

carrier partners served

91%

client satisfaction rate

99%

revenue retention rate

Building measurable value in carrier claims BPO outsourcing.

Improved ratios

Stronger claim performance starts with the right expertise and smarter workflows.

Our regional teams combine deep jurisdictional knowledge with operational precision to improve consistency and profitability. In recent years, we’ve achieved a 10% higher claim closure rate on workers’ comp claims.

Superior customer care

Better claim experiences drive retention and build trust through every step of the process.

Dedicated staffing and reduced caseloads help deliver more responsive service. Claims are resolved 29% faster, helping policyholders get the support they need sooner.

Cost predictability

Greater cost visibility helps reduce surprises and improve forecasting.

With predictable administration costs and transparent program management, organizations can budget with confidence, minimize surprises and maintain greater control over claim-related expenses.

Scalable models

Adapt quickly to changing claim volumes and business needs.

Our scalable solutions and flexible cost structures adjust to changing claim volumes, helping carriers expand capacity when needed while avoiding the burden of fixed overhead costs.

Reduced operational expenditures

Lower operating costs free up capital to invest in growth.  

By leveraging Sedgwick’s claim infrastructure, technology and talent, organizations can reduce internal resource requirements while maintaining high-quality claims management.

Regulatory confidence

Reduce compliance risk and keep your business moving forward.

Our claims expertise helps carriers navigate evolving requirements, avoid costly disruptions and maintain continuity across their claims programs.

Specialized technology to handle claims.

Omni, our integrated digital ecosystem, is purpose-built for claims. With real-time visibility, automated workflows and powerful data insights, Omni helps claims teams work more efficiently while creating a seamless experience for clients and those they support.

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Omni

News and insights for legacy liability management.

CASE STUDy: insurance claims management

Transitional work placement services

Sedgwick’s transitional work placement program helps workers’ compensation clients reduce indemnity expenses by 19% while supporting injured employees’ recovery and return to work.

Read case study

Contact us about carrier claims BPO outsourcing

Available in

  • United States

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