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October 19, 2023
Ben Price
head of operations, major and complex loss
Major and complex loss review 2023

In the first eight months of 2023, the U.S. was hit by 23 separate billion-dollar disasters — the largest number ever recorded. In July, the earth experienced its hottest month in 174 years. We witnessed devastating floods in Libya, earthquakes…

October 19, 2023 by Ben Price, head of operations, major and complex loss
Blog
September 28, 2023
Kenneth Christie
senior marine surveyor
Commercial hull and machinery claim assessments: anchoring the foundations of marine insurance

In the vast expanse of the maritime world — where unpredictable seas and unforeseen circumstances collide — marine insurance emerges as a vital safeguard for vessel owners and operators. At the heart of marine insurance lies the intricate…

September 28, 2023 by Kenneth Christie, senior marine surveyor
Blog
September 27, 2023
Emily Chang, catastrophe and hotel relations manager, and Danielle Thomas, senior operations manager, temporary housing
Caring for our temporary housing colleagues, so they can take care of customers

When you think about first responders, what image comes to mind? For many, it’s police, firefighters, paramedics or 911 operators. Those in the insurance industry may see loss adjusters assessing damage. Unless you work in our field, it’s unlikely yo…

September 27, 2023 by Emily Chang, catastrophe and hotel relations manager, and Danielle Thomas, senior operations manager, temporary housing
Blog
September 25, 2023
Aaron Lyons, home emergency network director and Steve Powell, EVP, loss adjustment property
Shifting the supply chain focus

Supply chain disruption stemming from the COVID-19 pandemic continues to have an effect on the movement and availability of goods worldwide. While there are signs of recovery — factories have reopened, transit rates are down — inventory l…

September 25, 2023 by Aaron Lyons, home emergency network director and Steve Powell, EVP, loss adjustment property
Blog
September 21, 2023
Captain Eduardo Alcaraz
senior marine surveyor
From sea to sea: Preparing your cargo for safe import or export

In the world of international trade, shipping cargo across seas is a common practice that involves careful planning and preparation to ensure the safe arrival of goods. Whether you're exporting products to distant markets or importing materials for y…

September 21, 2023 by Captain Eduardo Alcaraz, senior marine surveyor
Blog
September 06, 2023
Buddy Poljan
professional engineer
Equipment contamination and quantification after a property loss

Across various industry sectors and businesses, commercial electrical and mechanical equipment can be exposed to contaminants from fire, water and other perils. After a loss event, particulates often settle on susceptible surfaces — which can l…

September 06, 2023 by Buddy Poljan, professional engineer
Blog
August 28, 2023
Terrence Phoon
quantity surveyor, New Zealand
Quantity surveyors: doing the right thing for the customer at an acceptable cost to the insurer

In the construction industry, a quantity surveyor plays a central role in every new build project. They work out the quantities and costs of materials as well as the time and labour on tenders. They also negotiate contracts and work schedules, advise…

August 28, 2023 by Terrence Phoon, quantity surveyor, New Zealand
Blog
August 21, 2023
Andrew Thomson
executive loss adjuster
As flood risks increase, so do the concerns for insureds

As temperatures continue to rise around the world, weather patterns become more unusual and unpredictable. Studies indicate that climate change will lead to more frequent and intense weather events, such as severe storms resulting in flooding. Rising…

August 21, 2023 by Andrew Thomson, executive loss adjuster
Blog
August 21, 2023
Grace Best-Devereux, executive adjuster, fine art and jewellery, and Aliette Fenton-Sharp, claims underwriting director
A focus on fine art claims: determining potential risk exposures

Even the most fragile objects of history are exposed to threat. The spate of activist attacks on fine art in major European museums, including Van Gogh’s “Sunflowers” and the Mona Lisa are a reminder that fine art claims are on the rise. In fact, whi…

August 21, 2023 by Grace Best-Devereux, executive adjuster, fine art and jewellery, and Aliette Fenton-Sharp, claims underwriting director
Blog
August 01, 2023
Chris Bakes, managing director, auto solutions, Kyle Dunlap, AVP, client management services and Jason Kurutz, director, product management and business strategy
Creating care-focused options for improved fleet resilience and safer driver behavior

Within the transportation and logistics arena, automotive fleet operators face unique and complex claims challenges related to cycle times, costs and safety. Whether serving a commercial leasing firm, corporate vehicle fleet, or trucking and transpor…

August 01, 2023 by Chris Bakes, managing director, auto solutions, Kyle Dunlap, AVP, client management services and Jason Kurutz, director, product management and business strategy
Blog
July 25, 2023
Charles McMartin
director, contents solutions
Maintaining the human touch in contents adjusting

Industry demand is on the rise for a comprehensive contents adjusting solution that pays as much attention to the detail of the scope as it does on a larger-scale building claim. Professional contents adjusters are the essential link between an accur…

July 25, 2023 by Charles McMartin, director, contents solutions
Blog
July 18, 2023
Jay Sitapara, regional manager, loss adjusting; Andrew McCallum, sales and client development; and Revel Boulon, senior service marine manager
Navigating the Atlantic hurricane season

For those living in hurricane prone areas, it's critical to begin developing a catastrophe plan. While we can't predict what's coming our way, we know that the Atlantic hurricane season — running from June 1 to November 30 — will bring ne…

July 18, 2023 by Jay Sitapara, regional manager, loss adjusting; Andrew McCallum, sales and client development; and Revel Boulon, senior service marine manager
Blog
July 13, 2023
Ian McLennan
director, head of commercial repair solutions, UK
Use of unvetted contractors brings unwelcome risks

In tough economic times and a tight labour market, the opportunity to use unvetted contractors to undertake repairs can be enticing. However, homeowners, business owners, property managers and insurers must keep in mind that using lower-priced, unvet…

July 13, 2023 by Ian McLennan, director, head of commercial repair solutions, UK
Blog
July 10, 2023
Barry Porter
quality assurance team lead, auto appraisals
Auto technology advances may complicate hurricane response

Automotive industry stakeholders are watching closely as hurricane season brews in the Atlantic. The auto sector — already strained by lingering supply chain disruptions, parts shortages, rising costs and insufficient skilled laborin the repair…

July 10, 2023 by Barry Porter, quality assurance team lead, auto appraisals
Blog
July 05, 2023
Damian Glynn, executive major and complex loss director and head of financial risks and Nicole Lawrence, commercial property adjuster
Business interruption cover: what it is, why it matters

In a typical day, a variety of situations may unfold that could stop a business’s operations in its tracks. Consider for example, a warehouse of consumer goods is heavily damaged by a tornado. It partially rips off the roof and destroys a considerabl…

July 05, 2023 by Damian Glynn, executive major and complex loss director and head of financial risks and Nicole Lawrence, commercial property adjuster
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