Consumer product and retail

The world’s leading product recall company. Supporting the consumer product sector sector since 1995.


We are proud to partner with 4/5 of the world’s leading consumer product brands.

Heightened complexities in modern day supply chains, from resource scarcity to supplier consolidation, have significantly increased consumer product recall risk. Despite their advantages, emerging technologies in manufacturing practices and end-product innovation have introduced vulnerabilities, while the proliferation of sophisticated counterfeit goods and shifting consumer expectations for ‘next generation’ product features, have further amplified sectoral recall risk. These converging factors, coupled with increasingly stringent regulatory oversight and enforcement, necessitate heightened vigilance and immediate action to safeguard consumer safety and the integrity of supply chains.

Since 1995, we’ve partnered with the world’s leading retailers and consumer product companies to develop, test and execute over 7,000 product recall and remediation programs across 100 countries and 50 languages.

Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.

The world's leading consumer product recall company


The spotlight on consumer product safety is shining brighter than ever.

Beyond traditional product safety concerns, newer threats loom large. New voluntary standards and official rulemaking, coupled with unilateral warnings from regulators, create a multifaceted challenge for consumer product manufacturers. Alongside this, the escalating trend in global consumer product recalls, which have surged by 7.6% Y-o-Y over the last five years, underscores the urgent need for swift and precise removal of affected products from the supply chain. This imperative action is not solely about preserving consumer safety; it’s also about protecting the integrity of your brand, which can suffer irreparable damage from mishandling a product recall.

The rise of online marketplaces and e-commerce introduces new vulnerabilities, making the traceability and removal of faulty products more intricate. Supply chain disruptions, whether from natural disasters, geopolitical issues, or resource scarcity, further complicate recall efforts, demanding agile strategies to ensure rapid and efficient product retrieval.

With three decades of industry experience, we are uniquely qualified to address the most intricate of consumer product recalls. Whether navigating complex regulatory demands and compliance specifications, orchestrating seamless consumer notification and response programs, or managing product retrieval, repair or destruction – we have the experience to help.

The world's leading product recall company


Consumer product retailers face a heightened focus on product safety, where the repercussions of mishandling recalls loom large.

The landscape is rife with challenges; staying vigilant is paramount. If a recalled product remains accessible in a retailer’s inventory, there is cause for concern. Failure to act upon recall notifications or overlook the complete removal of recalled items from store shelves can lead have devastating consequences, underscoring the criticality of stringent product recall management.

The evolving regulatory landscape adds layers of complexity to product recalls, reshaping how consumer product safety is regulated and managed within global supply chains. Compliance hinges on maintaining robust communication channels throughout the supply chain, ensuring alignment and informed decision-making throughout the incident lifecycle – especially when violative products pose risks to consumer safety.

Since 1995, we have expertly managed thousands of global consumer product recall events and market withdrawals, and expertly mastered complex and evolving regulatory guidelines. Today we are proud to partner with 4 out of the world’s leading 5 retailers – discover how we can support you.

The world's leading product recall company


For over a decade, Sedgwick brand protection has published its quarterly Recall Index report. Downloaded in more than 100 countries, the Index has established itself as the definitive guide to consumer product safety. Access high-level insights below and download our latest edition in full.





While not every issue mandates a formal recall, swift and cautious action is indispensable in ensuring consumer safety.

For retailers and manufacturers alike, ensuring consumer safety extends beyond product recalls; it necessitates prompt and effective corrective actions to retrieve, remedy or replace expired or non-compliant products from the market. Speed, accuracy, and stringent quality control are imperative to facilitate successful remediation, underscoring a steadfast commitment to ensuring consumer safety and product quality.

Robust remediation programs serve as a testament to a company’s commitment to upholding the highest standards. They are not just reactive measures, but strategic investments aimed at fortifying quality systems, pre-empting future crises, and preserving brand integrity.

Leveraging three decades of industry experience and expertise, our proven best practice remediation strategies and executional proficiency provide comprehensive support to consumer product manufacturers and retailers.

The world's leading consumer product recall company


With Sedgwick Brand Protection, gain 24-7-365 access to a global team of brand ambassadors ready to field calls from concerned customers.

Our expertise extends beyond the handling and resolution of product recall inquiries, to encompass a wide range of business and product related challenges – from market withdrawals, product safety alerts, corrective action programs, and much more. Since 1995 we have provided retailers and consumer product manufacturers with:

  • Instant on-demand support that adds flexibility and agility to existing customer engagement infrastructures, alleviating pressure on resources as call volumes surge – ensuring vital day-to-day business operations are not compromised.
  • Scalability in size and duration, from short-term engagements to long-term programs in response to one-time product recalls or persistent issues. Flexibility on-demand – simply dial up and down as required.
Industry leading product recall call centers


The world's leading product recall company

For over 25 years, companies of all sizes and sectors have trusted our expertise in preparing for and managing their product-related challenges. Since 1995, we’ve successfully managed more than 7,000 of the most sensitive and time-critical product recall programs, spanning 100 countries and 50 languages.

Whether your in-house teams need scalability to maintain daily operations during a product crisis, or you require a complete end-to-end product recall solution, we have the experience to protect your brand and peace of mind.

If you’re currently facing a product recall, or seeking to enhance your recall readiness, contact us now.


Whether you’re planning for — or currently facing — a product recall, market withdrawal, or any other in-market product incident, our experts are on hand to support you.