A global air carrier underwent a significant merger, which resulted in a fragmented benefits program with multiple vendors. The client needed streamlined, 24/7 access to benefits and was concerned that employees were experiencing confusion and frustration as they worked complex shifts that spanned time zones and countries.

As a 15-year partner for short- and long-term disability claims administration, we have a deep understanding and appreciation of the client’s unique culture. Utilizing our proprietary technology to consistently track and report leaves, we minimized denials and provided a single source for employees to access information and resources. We also developed a dedicated call center enabling airline employees to speak directly with their representatives, which promoted advocacy and improved overall satisfaction.

After initial program success, the client and Sedgwick worked together to design a fully integrated program for all occupational and nonoccupational absences.

Significant improvement in outcomes and savings.

The program produced significant improvement in outcomes and savings, both related to the
adoption of advocacy-based care and the subsequent integration of all absence programs. Year one
results of the integrated model led to a better employee experience.

Program results over 18 months include:

25%

Decrease of lost work days

77

Average calendar days reduction

$5,291

Reduction in average incurred per claim in California

$3,968

Reduction in average incurred
per claim in New York