CLAIMS ADMINISTRATION
  1. Claims administration /
  2. Risk and recovery /
  3. Talent solutions
Talent solutions

Building future-ready teams for the insurance industry

Sedgwick talent solutions offer flexible, fully integrated resourcing and education expertise tailored for the insurance sector.

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In an era of heightened claims complexity, regulatory change and talent scarcity, insurance organisations are under pressure to deliver more with fewer resources. At Sedgwick, we understand the need for agile, intelligent talent solutions that enable measurable business performance gains.

As the world’s leading risk and claims administration partner, we now bring that same standard of excellence to the talent space.

72%

of insurance CEOs cite talent availability as a top threat to growth

45%

of employees feel underprepared for performance expectations

58%

higher retainment of top talent in companies with strong learning cultures

Five areas of action

Our talent solutions are designed to help clients close capability gaps, reduce operational risk and enable high-performing teams across all levels.

  1. Operational excellence: Develop confident and compliant frontline teams focused on client relations. Improve CX, reduce cost-per-claim, meet regulatory obligations and decrease unwanted attrition.
  2. Manager enablement: Support new and mid-level management teams with the tools to lead with clarity, confidence and accountability.
  3. Sales and leadership development: Identify and elevate future leaders. Drive strategic growth and transformation through sales and leadership development programmes.
  4. Technical mastery: Close knowledge gaps and reinforce industry expertise
    through fluency in compliance, process and performance.
  5. L&D strategy and change enablement: Align talent resourcing and development with your company’s culture and business goals. Accelerate onboarding, support high-performing teams and achieve business transformation to reduce change fatigue.

Solutions that fit your business

From single workshops to enterprise-wide rollouts, every solution is scalable and adaptable to your needs, location and work style:

  • In-person and virtual training
  • Blended learning journeys
  • On-demand digital content
  • Bespoke programmes aligned to your KPIs

Proven results across the UK

A blended technical and behavioural programme involving 600+ front-line insurance professionals across the UK delivered these results:

  • 9% reduction in cost-per-claim
  • 13-point increase in employee engagement
  • 18% uplift in sales conversions

 

As the programme was being delivered, high praise came from all business areas – from senior management, team managers and advisors, and the client. Most importantly, customers loved it too, with satisfaction scores increasing. The programme is a long-term investment changing how advisers ‘converse’ with customers.

The training delivered a noticeable uplift in our team’s technical capability within weeks. Complex policy structures and wordings are now handled with more confidence and precision, which is directly impacting client satisfaction. It’s been a solid investment in upskilling our core teams.”

We’ve seen a tangible shift in how our managers lead – more clarity, accountability, and strategic thinking. The programme struck the right balance between practical tools and behavioural insight. It’s already influencing how we run projects and manage change.”

Cross-solution support

Our resource solutions team supports clients with both temporary and permanent staffing needs. For short- to mid-term resourcing needs, we provide experienced claims professionals who seamlessly integrate into your systems and teams for three months or more. While they work under your direction, we manage all HR and payroll needs. For long-term or permanent hires, our expert recruitment consultants source and present some of the industry’s best candidates, ensuring you find the best fit.

News & insights to inform your talent solutions

Let’s build your future-ready workforce

We’re ready to talk when you are. Book a discovery call to learn how our talent solutions can support your leadership, technical depth and operational capabilities.

[email protected]

Available in

  • United Kingdom