In the event of a data breach, timely customer notification is critical. ​Our ​expertise in customer engagement and call center operations ensures swift, accurate communication. We streamline data verification and notifications across multiple channels. Our scalable, multilingual call centers handle fluctuating volumes, ensuring prompt support. 

Additionally, through trusted partners, we offer credit monitoring, reinforcing brand trust and ​demonstrating​​ ​ transparency. 

During a crisis, effective and timely communication is essential to preserving customer trust. ​We deliver fully customizable multichannel and multilingual solutions that adapt to both short-term incident response and longer-term needs. Whether you’re managing an immediate crisis or require ongoing support, we tailor our services to the specific demands of your business and situation.

With operational experience spanning 150 countries and 50 languages, our contact centers deliver precise, localized support to affected customers regardless of their location.

We design and ​execute tailored notification programs to swiftly and effectively engage customers and stakeholders across a variety of critical situations — from crisis management and service disruptions to urgent communications and essential operations updates. 

Our systems enable rapid, multichannel outreach with real-time tracking and performance metrics, ensuring full documentation of message delivery and engagement. 

When in-market products require updates, repairs, replacements or withdrawals, ​we ensure a smooth and efficient process.

From managing software updates and product fixes to overseeing replacements and issuing reimbursements, we help enhance customer loyalty while upholding operational integrity. 

Manufacturers may choose to remove products from the market ​preemptively to mitigate future risks, even when no immediate consumer threat exists.

Our solutions streamline end-of-life management with global logistics and infrastructure support, covering processing, storage and responsible recycling or reuse. 

We ensure compliant handling of hazardous and nonhazardous products, providing certified destruction and verifiable sustainability initiatives. With full documentation, we help businesses manage product removal efficiently.