80+ countries
covered by global network
Supporting the retail industry with end-to-end claims expertise
With a global network of adjusters and TPA professionals, Sedgwick delivers seamless claims management for retailers across all lines of business. From first notice of loss to settlement and reporting, our solutions are designed to simplify complexity, ensure compliance, and protect your brand.
Real-time
claim visibility and reporting
Multi-lingual
cloud hosted platforms
Local hubs
dedicated local hubs for international coordination
Comprehensive claims management for retail
Retailers face a unique set of challenges: diverse assets, complex insurance portfolios, and evolving regulatory demands. Sedgwick’s retail solutions are built to address these realities with precision and care.
Property, liability & motor
We manage claims across all retail environments—from stores and warehouses to logistics fleets. Our experts handle everything from slip-and-trip incidents to fire, theft, and vehicle damage.
Affinity & consumer claims
We support travel, warranty, and phone-related claims with branded templates, automated workflows, and multilingual support—ensuring a smooth experience for both customers and partners.
Workers’ compensation & employer liability
Our team ensures compliance with local and international regulations, offering support for workplace incidents, occupational health, and return-to-work programs.
Cyber, pollution & brand protection
We help retailers navigate emerging risks with specialised claims handling, fraud detection, and regulatory compliance tools.
A global hub with local expertise
Our local-based international hub acts as your single point of contact, coordinating claims programs across geographies while ensuring consistency, compliance, and cultural alignment.
- Dedicated programme coordination
- Tailored claims processes and escalation protocols
- Quarterly reviews and performance tracking
- Seamless communication with global stakeholders
Smart technology for smarter claims
Our award-winning platforms offer a fully digital, secure, and customisable experience for every stakeholder in the claims journey.
- FNOL via QR code, desktop, or mobile
- Automated triage and fraud detection
- Real-time alerts and dashboards
- Secure document storage and audit trails
- API integrations with client systems
Compliance and control
We embed compliance into every step of the process—from GDPR and Anti-Money Laundering checks to sanctions screening and complaint tracking. Our TPA Academy ensures our teams are trained on the latest EU regulations and best practices.
Why Choose Sedgwick?
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Proven track record with leading global retailers
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Scalable solutions for all claim types and volumes
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Transparent pricing and flexible engagement models
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Real-time insights to support risk prevention and cost control