United Kingdom

Supporting people and organizations’ through life’s unexpected events.

Sedgwick navigates clients through the claims process with confidence. Our teams offer dependable and professional claims management and loss adjusting services, strengthened by local knowledge and global reach.

United Kingdom

Sedgwick UK delivers a comprehensive range of services, including loss adjusting, third party administration and specialist expertise across key sectors. We tailor our response to each business’s needs, supported by innovative digital tools and real-time data insights. Our priority is to make the claims journey as simple, efficient and transparent as possible for our clients and their customers.

Industry-leading claims and risk management solutions

Loss adjusting

Sedgwick provides expert loss adjusting services across the UK, stepping in when damage, disruption or an unexpected event affects a business or household. Our adjusters combine technical skill with a steady, personal approach, helping people understand what has happened and what needs to be done next. 

 

When a commercial loss occurs — whether it’s a liability issue, machinery breakdown or business interruption — we assess the impact, set out our findings in plain language and work with clients to shape a realistic recovery plan. We handle claims ranging from £1,000 to major, high-value cases, offering practical insight and guidance at every stage. 

 

For insurers and homeowners, we’re ready to respond when damage occurs at home — from leaks and storms to fires and accidental incidents. We review the situation, carry out a clear damage assessment, explain the options and arrange the repairs needed to restore the property. Our digital tools keep the process organised, while our field teams take care of more complex property claims on site. 

 

Every claim is different, so we adjust our approach to suit the circumstances. With reliable technology, a strong repair network and the backing of Sedgwick’s global expertise, we’re here to help clients regain stability and move ahead. 

content container

Third Party Administration

Sedgwick’s delegated authority services are designed to help insurers, brokers, corporates and captives manage claims with confidence, control and care. As one of the UK’s leading TPA providers, we combine deep technical expertise with flexible delivery models to support a wide range of claims programmes across property, motor, liabilityand specialty lines. 

 

Our TPA model is built on partnership. We work closely with clients to design bespoke solutions that reflect their brand, values and service expectations. Whether we’re handling high-volume portfolios or more complex, high-value cases, we can provide: 

  • End-to-end claims handling, from first notification to settlement 
  • Transparent governance and robust compliance frameworks 
  • Real-time MI and analytics to support performance and insight 
  • Seamless integration with client systems and processes 
  • Scalable surge response and specialist support 

 

We also offer access to Sedgwick’s wider network of experts — from forensic accountants and engineers to rehabilitation and fraud specialists — providing a well-rounded approach to claims management. With a proven track record of delivering strong results, Sedgwick’s TPA services help clients manage costs, improve outcomes and enhance the customer experience. 

 

TPA 1

Specialist services

Sedgwick’s specialist services bring together people who work every day with complex, high-stakes and technically demanding claims. Our teams span agriculture, aviation, construction and engineering, cyber, environmental matters, forensic accounting, investigations and legal services — giving clients access to focused expertise when issues fall outside routine claims handling. 

 

Each discipline is led by professionals who understand how their industries operate and what can go wrong. Whether facing a cyber incident, contamination, structural failure or another specialist loss, we look closely at the circumstances, break down the technical detail and guide clients through their next steps with clarity and assurance. 

 

These teams draw on a broad network of forensic, legal and engineering specialists who can provide additional insight whenever it’s needed. We also support clients during periods of heightened pressure, coordinating resources quickly and keeping complex matters progressing steadily, even during surge or catastrophe events. 

 

With colleagues in more than 80 countries, Sedgwick’s UK specialists have access to international experience while keeping delivery firmly grounded in local knowledge. 

 

From early analysis to long-term recovery, our specialist services give organisations the insight and direction needed to handle intricate situations with confidence. 

Speciality

Product recall

As the world’s most trusted product recall expert, we quickly respond to incidents to protect your brand’s integrity and consumer trust.

GettyImages 1473539839 scaled e1731596873168

Trusted expertise for every industry.

Leading the way in innovation, digitalization and automation.

Technology plays an important part in how Sedgwick delivers services across the UK. We continue to enhance the claims journey by introducing tools that make the process simpler and more efficient for clients, customers and colleagues. 

 

Alongside improving the overall experience, our digital approach supports cost control, better indemnity outcomes and stronger insight from the data we collect. It also helps clients meet their own digital objectives with systems that connect smoothly to their existing processes. 

 

Our key platforms include: 

Ireland Darwin

Darwin

Sedgwick’s proprietary claims management system, designed to give comprehensive, real-time oversight of the entire claims lifecycle.

mySedgwick

mySedgwick

A self-service online portal that keeps clients informed and involved throughout their claim.

Screenshot 2025 04 14 at 11.12.24 AM

smart.ly

A flexible intake tool that makes it easy to report new claims quickly and consistently.

ViaOne laptop

viaOne

A platform that provides real-time visibility and clear oversight across a client’s claims portfolio.

“Sedgwick is really good at just getting on with it, getting the job done, keeping a handle on our MI, managing reserves and day-to-day claims handling. They provide efficient support so you can respond straight away and get a loss adjuster appointed immediately. When we chose to extend and expand our Sedgwick provision to include the TPA service as well as global loss adjusting, it was a testament to the nearly 15-year relationship we have.”
Group Insurance claims manager, major corporate client

“What Sedgwick does well is react and perform really flexibly to the demands of an insurance company. I’d like to say a huge thank you to everyone at Sedgwick. You add so much value to our complete claims management across our organization, and we couldn’t do it without you.”
Senior leader, major insurer client

Contact us for more information on loss adjusting and claims administration services in the United Kingdom.