LOSS ADJUSTING
chevron down current color
  1. Loss adjusting /
  2. Property claims /
  3. Catastrophe response

CATASTROPHE RESPONSE

Helping the world recover from catastrophes.

From first notice of loss to claim resolution, our experienced catastrophe (CAT) response team provides fast and flexible support to help you and your policyholders after disasters.

 

Independent adjusters: Join our independent resource network.

Contact us
cat resource image 1

When disaster strikes – whether a hurricane, wildfire or man-made event – we’re here to support you and make things right. Our CAT specialists quickly mobilize to inspect damage, manage claims and care for your policyholders when it matters most. With unmatched resources, world-class expertise and the richest data set in the industry, we can handle everything from initial intake and temporary housing to managing the rebuild process – all while keeping your costs in check. We make it easy for policyholders to submit and resolve CAT claims with our residential claims technology, and with our viaOne information hub, you get complete visibility into your program to monitor trends.

24/7

catastrophe response

25K+

catastrophe claims

managed in 2024

1,500

dedicated property
team members

Americas

International

CAT alert

Flooding, power outages and blizzard warning in Western Washington

December 17, 2025
Flooding, power outages and blizzard warning in Western Washington

Continuous rain, strong winds and heavy mountain snow are causing widespread disruptions across Western Washington.

The region is already dealing with flooding from two levee breaks in King County earlier this week. Heavy rain overnight pushed several rivers to flood stage by early Wednesday morning, and more flooding is expected with additional rainfall forecasted later this week.

Powerful wind gusts as high as 112 mph were reported, downing trees and cutting power for hundreds of thousands of customers. Meanwhile, in the Cascade and Olympic Mountains, a blizzard warning remains in effect until 12 p.m. PT and could bring up to two feet of snow in some areas.

When disaster strikes, we’re ready to respond, 24/7/365.

We’ll be there, anywhere, to handle every aspect of a loss. We have all the experts needed to move each claim forward – from loss adjusters and engineering consultants to temporary housing specialists and repair contractors.

Whatever the loss and whatever the need, we’ll bring together all the right resources – at the right time – to assess damage, coordinate repairs and resolve claims quickly.

If you have questions or need assistance with a claim, contact our property team.

Who to talk to

Andrew McCallum

Vice President, Specialty Operations

+1 331-223-6410 [email protected]

Rob Fox

Senior Vice President, Pacific Region

+1 617-691-7252 [email protected]

Gail Oliver

Managing Director, Business Development

+1 302-521-4985 [email protected]

End-to-end catastrophe claims support.

Loss adjusting

Regardless of the size, scope or location, our global network of adjusters is ready to quickly inspect losses and manage the post-disaster claims process for you and your policyholders. Our catastrophe claims adjusters average 10+ years of experience and can manage both commercial and residential losses while adhering to local guidelines. With our next-generation claims and loss adjusting technology, we automate, streamline and simplify all aspects of the process – speeding up recovery efforts, reducing cycle times and lowering your claim costs. Our innovative approach is why we settle losses quicker than anybody else in the industry.

Learn more

Repair solutions

When a natural disaster damages property, we bring together the right expertise, technology and resources to help repair it. With the industry’s most trusted network of contractors, we can coordinate everything from tree removal, roof tarping and temporary board-up to water mitigation, mold restoration, reconstruction and more. No matter the scale of property loss or level of repairs needed, we ensure quality work at an appropriate price. We use advanced technology — like our Salesforce Sightline system — to simplify the repair process for our customers and create a seamless concierge experience.

Learn more

Temporary housing

Whether it’s a short-term stay or extended arrangement, our first notice of loss team quickly secures safe, quality accommodations for policyholders, first responders, insurance carriers and service teams after weather disasters. With a nationwide network of hotels and rentals, we can ensure discounted rates and proactively coordinate housing in the days leading up to a CAT event. And with our advanced technology, it’s simple to keep track of placement costs. Our first-of-its-kind member portal, InsuredTrak, helps policyholders record expenses, while ClaimTrak gives our adjusters real-time spending visibility to keep their claims moving.

Learn more

Forensic accounting

After a CAT event, our forensic accounting experts can help you understand the full financial impact on your business. With our state-of-the-art forecasting and cutting-edge predictive data analytics tools, we can accurately measure business interruption and time element losses resulting from catastrophe claims. With us, you can be confident your claims are accurately quantified and fairly resolved – all at a cost well below the industry standard.

Learn more

Building consulting

Navigating the repair process after a natural disaster can be complicated, but our building consultants will be there every step of the way. With our unrivaled construction expertise and advanced video drone technology, we can help you validate claims, keep repair costs down and drive the best possible outcomes for your project. Plus, we do it all with a consultative approach tailored to your unique needs.

Learn more

The most innovative catastrophe response technology. 

cat laptop

Advanced imagery

Effective CAT claims management starts with a clear understanding of the damage. Our advanced imaging platform combines publicly available street view images with photos of the building taken after the event. By comparing pre- and post-loss conditions, adjusters can more accurately assess the damage and make smarter decisions faster.

cat resource center

Weather and climate data

A CAT event can change in an instant. That’s why we’ve invested in proprietary software that consolidates real-time conditions and climate data —like wind and smoke — from the most trusted weather and mapping information providers. With greater visibility into the latest conditions, adjusters can respond faster and strategically scale their client support when and where it’s needed.

geospatial data and mapping

Geospatial data and mapping

When a natural disaster strikes, every moment counts. Our adjusters use advanced mapping models – powered by geospatial data and API technology – to quickly assess property damage and track fire progression. Having direct access to precise satellite and geographic data, like coordinates and property dimensions, helps them verify claims and even begin remote assessments before an evacuated area is reopened.

image 12 1

Local updates

Our adjusters are always equipped with the latest information before arriving at a loss site. As secondary responders, they closely follow all local safety guidelines and use our technology to stay informed on the most recent updates, civil authority notices and evacuation orders. This proactive approach ensures a well-coordinated response from the start.

Industry-leading expertise
for every CAT event. 

  • Earthquakes
  • Hurricanes
  • Product liability
  • Third party liability exposures
  • Wildfires
  • Floods
  • Mass tort
  • Product recall
  • Tornados
  • Windstorms
  • Hailstorms
  • Pandemic
  • Riots/civil unrest
  • Volcanic eruptions

News & insights to strengthen your CAT readiness

Contact us about our catastrophe management solutions.

Available in

  • Afghanistan
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Belgium
  • Bolivia
  • Brazil
  • Bulgaria
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dutch Caribbean
  • Finland
  • France
  • Germany
  • Greece
  • Greenland
  • Guam
  • Hong Kong
  • Hungary
  • Iceland
  • Indonesia
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kazakhstan
  • Korea
  • Kuwait
  • Luxembourg
  • Malaysia
  • Mauritius
  • Mexico
  • Netherlands
  • New Zealand
  • Nigeria
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • U.S. Virgin Islands
  • Uruguay
  • Venezuela
  • Vietnam
  • Zambia

Languages