Our expertise extends to all aspects of product recall management, including consumer, patient and healthcare provider notifications​,​ and the handling and secure logistics of impacted drugs. We ensure compliant quarantine measures for controlled substances, enforceable inspection protocols​, and compliant disposal practices in accordance with local regulations. 

With the growing complexities of regulatory oversight, we leverage decades of specialized knowledge to mitigate risk and protect patient safety and brand integrity. 

Not every drug issue necessitates a formal recall, but swift and effective intervention is crucial to mitigate patient health risks. We leverage its extensive experience in the pharmaceutical sector to manage a range of non-regulatory incidents. From safety advisories to urgent notifications, market withdrawals​, and voluntary actions, we handle each situation with the utmost precision and care. 

Whatever the challenge, we deliver tailored, proven solutions that address the unique needs of your brand, expertly navigating the dynamic risks and complexities of the pharmaceutical sector. 

In the wake of a product incident, clear and effective communication is crucial. At Sedgwick, we engage with customers across their preferred channels—whether it’s phone, email, chat, SMS​,​ or social media. Our global contact center infrastructure provides rapidly ​scalable​​​ multilingual support that meets the needs of today’s connected world.

With experience in over 150 countries and 50 languages, we help food and drink brands manage customer inquiries, provide real-time updates​​ and offer vital reassurance. In an age where information and misinformation spreads rapidly, we ensure you stay ahead of the conversation.