30+
years of experience
Pharmaceutical
Expert solutions for product recall, incident response and patient care.
From prescription medications, over-the-counter drugs drugs, and novel therapies the pharmaceutical industry operates with strict regulatory oversight. As advancements in therapeutics, digital health and pathogen detection continue to reshape the risk landscape, we empower brands to respond decisively and compliantly to product-related incidents or crises.
Protecting the pharmaceutical sector.
For over 30 years, Sedgwick has been the trusted partner for pharmaceutical brands facing critical product safety events. From contamination and sterility incidents to mislabeling and current good manufacturing practices (cGMP) deviations, we provide expert guidance through every stage of response. Our global experience helps brands manage regulatory complexity, minimize business disruption and maintain patient and healthcare provider confidence when it matters most.
Trusted by 9/10 of the world’s leading drug companies, we offer unparalleled reach, deep industry expertise, and proven recall and incident response strategies
Trusted by 9/10 of the world’s leading drug companies, we offer unparalleled reach, deep industry expertise, and proven recall and incident response strategies
500M+
products safely removed from the market
7K+
product recall and incident response programs executed
150+
countries and 50+ languages supported
Comprehensive solutions for the pharmaceutical sector.
Recall management for pharmaceutical brands
Our expertise extends to all aspects of product recall management, including consumer, patient and healthcare provider notifications, and the handling and secure logistics of impacted drugs. We ensure compliant quarantine measures for controlled substances, enforceable inspection protocols, and compliant disposal practices in accordance with local regulations.
With the growing complexities of regulatory oversight, we leverage decades of specialized knowledge to mitigate risk and protect patient safety and brand integrity.
Pharmaceutical incident response
Not every drug issue necessitates a formal recall, but swift and effective intervention is crucial to mitigate patient health risks. We leverage its extensive experience in the pharmaceutical sector to manage a range of non-regulatory incidents. From safety advisories to urgent notifications, market withdrawals, and voluntary actions, we handle each situation with the utmost precision and care.
Whatever the challenge, we deliver tailored, proven solutions that address the unique needs of your brand, expertly navigating the dynamic risks and complexities of the pharmaceutical sector.
Contact center services
In the wake of a product incident, clear and effective communication is crucial. At Sedgwick, we engage with customers across their preferred channels—whether it’s phone, email, chat, SMS, or social media. Our global contact center infrastructure provides rapidly scalable multilingual support that meets the needs of today’s connected world.
With experience in over 150 countries and 50 languages, we help food and drink brands manage customer inquiries, provide real-time updates and offer vital reassurance. In an age where information and misinformation spreads rapidly, we ensure you stay ahead of the conversation.
Essential product safety insight.
The spotlight on product safety is shining brighter than ever. From new voluntary standards to unilateral warnings from regulators, businesses across all industries and jurisdictions face unprecedented challenges.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Contact us for expert support with pharmaceutical recalls and incident response.
Whether you’re facing a live recall event, responding to an incident, or looking to strengthen your recall-readiness, our team are here to help. Complete the form below and we’ll contact you back. Alternatively, if you’re based in the U.S. you can also reach us at +1 888.732.3901
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