SOLUTIONS
Motor
A better way to manage auto claims, supported by experienced colleagues and powered by the industry’s most advanced technology.
What we do
When a new claim is received, we’ll determine whether the claim can be assessed using a desk assessment, which helps to mimimise costs, or if it requires a site visit. Either way, you can be sure we’ll maintain tight management of the repair process. If a third-party vehicle is involved, we will complete a site visit to ensure the vehicle has been inspected, in case there’s any dispute in the recovery phase.
Minimising costs and assisting with the recovery process.
Light motor
Our light motor claims are managed via our motor processing unit (MPU). This team manages high volumes of light and commercial motor, through our local presence across the country.
Heavy motor, plant and machinery assessments
Sedgwick can assist with all aspects of heavy motor claims, including sourcing parts and working with repairers to establish the most cost-effective method to get the vehicle back on the road, with minimal down time and loss of profits. This team also specialises in farm equipment.
Our heavy motor, mobile plant, and machinery and equipment capability is distinct in the industry. We operate a centrally located, heavy motor and plant machinery hub, in addition to a team of experts strategically located around New Zealand. We provide a fast-track service, as we understand how equipment failure can lead to major business interruption and quick action is imperative.
Geographical spread
Across New Zealand, our branches are located where your customers and brokers are. This means we can represent and service your brand in these locations quickly and cost effectively, minimising travel time. We have established local relationships with brokers and repairers.
Advocacy
Sedgwick’s vision for our partnership is to operate as an extension of your brand. We understand that relationships with repairers and suppliers are critical to the delivery of your services; to provide effective service, we work closely with all stakeholders. We can work directly with your customers to provide a nominated account manager, who can tailor our services to their specific needs — including the management of under deductibles and recoveries.
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Caring counts
Every day, thousands of people turn to Sedgwick when faced with a life-changing moment. They work for global brands that want to provide the best coverage for the people they value most. They are big and small business owners who need to get things back on track. And they are employees and consumers who need to know that they’re protected. We take care of them when they need it most, helping them get back on their feet, back on the road, back to business as usual — because caring counts.
INTERESTED IN OUR SERVICES?
NEWS AND INSIGHTS
THIS SERVICE IS AVAILABLE IN:
Australia
Belgium
China
Denmark
France
Germany
Guam
Ireland
Italy
Japan
Korea
Kuwait
Malaysia
Netherlands
New Zealand
Norway
Portugal
Singapore
Spain
United Arab Emirates
United Kingdom
United States
Vietnam
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