SOLUTIONS
End-to-end motor claims handling
A better way to manage auto claims, supported by experienced colleagues and powered by the industry’s most advanced technology.
A better way to manage motor claims.
Sedgwick’s end-to-end motor solution offers first- and third-party motor claims management and program administration, as well as comprehensive assessment and accident management services.
The scale and scope of our motor solutions, coupled with enhanced digital support, provides an unprecedented customer experience.
Putting your people and business on the road again.
Supported by dedicated experts and advanced technology, our first notice of loss (FNOL) processes make it easy to register new claims quickly after an accident.
Our team of motor adjusters and engineers have industry-specific claims knowledge and provide consistent, ongoing communication to keep all parties informed throughout the process.
We can manage and settle all aspects of each third-party claim on the best possible terms — helping avoid litigation and minimise claim costs.
Services to meet your needs
- First- and third-party claims administration
- First notice of loss (FNOL) intake – intervention and capture
- Physical damage adjusting
- Overflow or outsource handling
- Accident management
- Subrogation
- Windscreen repair and replacement management
Liability investigations
Liability investigations are first reviewed by the FNOL team before being referred to a dedicated handler. Liability investigations require:
- Communication with all parties, including drivers, passengers, claimants and witnesses.
- Evidence gathering – e.g., police reports, photos and estimates.
- Fraud indicator recognition, investigation and resolution.
Accident management
Our accident management repair program offers a complete solution that connects clients and carriers with high quality repair facilities UK wide — and we manage the entire process.
As a bodyshop, joining our accident management program can mean active referrals and a steady stream of customers, increasing your repair volume and your bodyshop’s potential.
Road traffic accidents
As the leading provider of road traffic accident liability claims administration services for nearly any type of transportation program, Sedgwick can offer seamless, integrated third party claims management services for commercial leasing firms, corporate vehicle fleets, vehicle manufacturers, vehicle dealers, transportation companies, public entities and commercial lines carriers.
When accidents happen – whether it is with commercial vehicles, corporate fleets or leased vehicles – we’re focused on ensuring the safety of those involved, reacting quickly, minimising costs, coordinating the repair or replacement of the vehicle and maintaining compliance. After an accident, our service offering is designed to reduce the inconvenience and loss of productivity of employees dealing with the loss of a company vehicle, as well as to defend the interests of our clients when third party liability demands are made.
Credit hire strategy
Sedgwick follows a five-stage approach to all credit hire claims:
- Stop credit hire at the source by working towards proactive capture and intervention.
- Send a mitigation (Copley) letter out on all claims where we have a third-party address.
- Obtain Basic Hire Rates (BHR) on all claims.
- Manage any outstanding credit hire periods via dedicated credit hire handlers.
- Once a payment pack is received, we analyse and negotiate need, rates, hire period and compliance.
Motor injury management
One of our core competencies has always been in injury claims management through a secure claims portal. Our philosophy is to manage the claims proactively to make sure they’re settled as quickly and cost-effectively as possible. We’ve placed a strong emphasis on having an early portal claim detection system to prevent unnecessary dropouts. We’ve built and maintained a dedicated portal access ID that’s supplied to our opponents and a portal claim detection process, which captures the required data from the portal each day. The information captured is allocated and distributed to the appropriate team. Once with the relevant handler, auto-generated tasks are monitored to ensure they’re actioned within the relevant time frame.
Why choose Sedgwick?
We operate a full motor repair network in the UK, with contractual relationships among all reputable repairers. This ensures we get preferential rates and discounts which means savings that are passed on to our clients and customers. We’ve achieved this through a partnership with the National Accident Repair Group (NARG) and have the ability to flex our UK reach to over 400 repairers if required. Our advanced technology is tailored to the needs of our clients, and flexible communication options help accommodate injured workers throughout the claims process.
Caring counts
Every day, thousands of people turn to Sedgwick when faced with a life-changing moment. They work for global brands that want to provide the best coverage for the people they value most. They are big and small business owners who need to get things back on track. And they are employees and consumers who need to know that they’re protected. We take care of them when they need it most, helping them get back on their feet, back on the road, back to business as usual — because caring counts.
INTERESTED IN OUR SERVICES?
NEWS AND INSIGHTS
THIS SERVICE IS AVAILABLE IN:
Australia
Belgium
China
Denmark
France
Germany
Guam
Ireland
Italy
Japan
Korea
Kuwait
Malaysia
Netherlands
New Zealand
Norway
Portugal
Singapore
Spain
United Arab Emirates
United Kingdom
United States
Vietnam
Sign up to get more from Sedgwick
Thought leadership • Regulatory updates • New solutions • News and developments