End-to-end motor claims handling

Liability investigations are first reviewed by the FNOL team before being referred to a dedicated handler. Liability investigations require:

• Communication with all parties, including drivers, passengers, claimants and witnesses.
• Evidence gathering – e.g., police reports, photos and estimates.
• Fraud indicator recognition, investigation and resolution.

Our accident management repair program offers a complete solution that connects clients and carriers with high quality repair facilities UK wide — and we manage the entire process.

As a bodyshop, joining our accident management program can mean active referrals and a steady stream of customers, increasing your repair volume and your bodyshop’s potential.

As the leading provider of road traffic accident liability claims administration services for nearly any type of transportation program, Sedgwick can offer seamless, integrated third party claims management services for commercial leasing firms, corporate vehicle fleets, vehicle manufacturers, vehicle dealers, transportation companies, public entities and commercial lines carriers.

When accidents happen – whether it is with commercial vehicles, corporate fleets or leased vehicles – we’re focused on ensuring the safety of those involved, reacting quickly, minimising costs, coordinating the repair or replacement of the vehicle and maintaining compliance. After an accident, our service offering is designed to reduce the inconvenience and loss of productivity of employees dealing with the loss of a company vehicle, as well as to defend the interests of our clients when third party liability demands are made.

Sedgwick follows a five-stage approach to all credit hire claims:

1. Stop credit hire at the source by working towards proactive capture and intervention.
2. Send a mitigation (Copley) letter out on all claims where we have a third-party address.
3. Obtain Basic Hire Rates (BHR) on all claims.
4. Manage any outstanding credit hire periods via dedicated credit hire handlers.
5. Once a payment pack is received, we analyse and negotiate need, rates, hire period and compliance.

One of our core competencies has always been in injury claims management through a secure claims portal. Our philosophy is to manage the claims proactively to make sure they’re settled as quickly and cost-effectively as possible. We’ve placed a strong emphasis on having an early portal claim detection system to prevent unnecessary dropouts. We’ve built and maintained a dedicated portal access ID that’s supplied to our opponents and a portal claim detection process, which captures the required data from the portal each day. The information captured is allocated and distributed to the appropriate team. Once with the relevant handler, auto-generated tasks are monitored to ensure they’re actioned within the relevant time frame.