Liability investigations

Thoroughly investigating and resolving liability claims of any size.

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What we do

Sedgwick’s specialist liability practice offers everything from standalone claims investigation and loss adjusting services to fully outsourced claims management. We investigate employers and public liability slip or trip incidents, fatal accidents and more.


Conducting a liability investigation requires the human touch – and prompt, person-to-person contact is our priority. Our specialist teams also have the essential soft skills to guide clients and customers through difficult and often traumatic post-loss situations.


Our adjusters act quickly and collect early evidence — offering expert support and guidance throughout the claims journey.

The experience, knowledge and technical expertise of our liability team is what sets us apart.

Motor liability investigations

Investigating road traffic accidents (RTAs) is one of the key pillars within our liability service offering. We operate a managed partner network together with our liability teams to support clients on their RTA liability investigations.

Leading with AI

Sedgwick is the first claims management company to partner with Shift Technology and adopt their groundbreaking claim counter-fraud initiative. Using machine learning and artificial intelligence (AI), this innovative platform radically improves early accuracy in pinpointing insurance fraud.

Sedgwick’s investment in this fully integrated solution is delivering a massive advantage in the company’s dynamic business-wide digital strategy. It provides all our adjusters and claims handers with crucial claims insight – across home, commercial, motor and liability. And, where needed, it gives our skilled investigators a tactical and informed leading edge in the fight against fraud.

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Why choose Sedgwick?

  • 200 liability specialists, 55 field-based liability adjusters and 80+ fraud investigators.
  • Wide geographical coverage across the UK.
  • Dedicated, expert motor and liability fraud teams — handling 23,000+ claims in 2023.
  • Capability to thoroughly investigate and resolve any claim of any size, including those that may be of high value, contentious and sensitive.
  • Leading edge technology.
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Interested in our services?