The world’s leading product recall company. Supporting the pharmaceutical sector since 1995.


We are proud to partner with 9/10 of the world’s leading pharmaceutical brands.

Pharmaceutical companies are faced with managing increasingly complex supply chains, heightened regulatory scrutiny and an ever-evolving risk landscape. As more independent labs, pharmacies and academic institutions take a larger role in monitoring product safety and quality, the risks to brands and reputations will increase. Companies need a clear and comprehensive plan that demonstrates their commitment to product safety and quality, strengthens quality systems to help forestall future crises, and maintains reputations with customers and market share.

Our solutions combine an industry-leading planning and implementation process with proven tools and expertise to enhance the speed and effectiveness of any product recall, market withdrawal, retrieval or in-market challenge.

Since 1995, we’ve partnered with the world’s leading pharmaceutical brands to develop, test and execute over 7,000 product recall and remediation programs across 100 countries and 50 languages.

Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.

The world's leading pharmaceutical product recall company


Protecting the world’s leading pharmaceutical brands since 1995.

Effective product recall management requires immediate access to pharmaceutical distribution lists in order to reach vast networks of retailers, pharmacies, medical providers and — most importantly — patients. Unfortunately, many manufacturers have gaps in their distribution networks, which can delay their recall response.

The notification, retrieval, processing, storage and disposal of recalled products are complex undertakings that require effective management of risks to minimize impacts, and safeguard patient health and brand integrity.

Sedgwick Brand Protection’s solutions provide a quality-driven processing infrastructure that includes state-of-the-art security, segregated storage of recalled product, advanced product handling equipment, and the surge capacity to assist clients in all steps of the pharmaceutical product lifecycle.

The world's leading pharmaceutical product recall company


Precision in prescription drug recalls: navigating safety and trust.

Despite rigorous clinical testing and stringent drug approval processes, prescription drug recalls persist. The pharmaceutical industry operates under immense scrutiny, where a single oversight can trigger class action litigation, unprecedented fines, or even imprisonment.

With pharmaceutical product recalls, there is no margin for error. This demands an unwavering commitment to precision and accountability to ensure public safety and uphold trust in the pharmaceutical supply chain.

For more than 25 years, we have expertly managed thousands of prescription drug recalls and market withdrawals, and expertly mastered complex and evolving regulatory guidelines. Today we are proud to partner with 9 out of the world’s leading 10 pharmaceutical brands – discover how we can support you.

The world's leading pharmaceutical product recall company


Navigating complex consumer notification and removal challenges.

Over-the-counter drug manufacturers and retailers encounter the challenging responsibility of notifying consumers during a product recall. The extensive distribution and widespread use of these drugs add layers of complexity in the logistics of their retrieval. Since 1995 we have supported drug manufacturers and retailers in removing affected products from shelves and consumers’ homes with the speed and accuracy demanded by regulatory agencies.

Our product recall experts specialize in addressing operational hurdles, delivering essential drug recall services such as on-site product effectiveness checks, notification services, product processing, secure storage facilities, and mandated preparedness planning. Discover how we can support you.

The world's leading pharmaceutical product recall company


For over a decade, Sedgwick brand protection has published its quarterly Recall Index report. Downloaded in more than 100 countries, the Index has established itself as the definitive guide to pharmaceutical product safety. Access high-level insights below and download our latest edition in full.




Streamlining returns processes for the pharmaceutical sector.

To effectively manage product returns, pharmaceutical companies need streamlined processes and a proven infrastructure. Our fully automated, in-house tracking and monitoring services simplify the returns process to effectively handle expired and nonperforming inventory, reduce human error, and increase processing efficiencies.

With fast returns processing and a focus on accurately applying each manufacturer’s specific return policy, Sedgwick’s brand protection solutions efficiently generate the data necessary for reimbursement.

Leveraging three decades of industry experience and expertise, our proven best practice strategies and executional proficiency provide comprehensive support to drug manufacturers

The world's leading pharmaceutical product recall company


With Sedgwick Brand Protection, gain 24-7-365 access to a global team of brand ambassadors ready to field calls from concerned customers.

Our expertise extends beyond the handling and resolution of product recall inquiries, to encompass a wide range of business and drug related challenges – from market withdrawals, product safety alerts, corrective action programs, and much more. Since 1995 we have provided the pharmaceutical industry with:

  • Instant on-demand support that adds flexibility and agility to existing customer engagement infrastructures, alleviating pressure on resources as call volumes surge – ensuring vital day-to-day business operations are not compromised.
  • Scalability in size and duration, from short-term engagements to long-term programs in response to one-time product recalls or persistent issues. Flexibility on-demand – simply dial up and down as required.
Industry leading product recall call centers


The world's leading product recall company

For over 25 years, companies of all sizes and sectors have trusted our expertise in preparing for and managing their product-related challenges. Since 1995, we’ve successfully managed more than 7,000 of the most sensitive and time-critical product recall programs, spanning 100 countries and 50 languages.

Whether your in-house teams need scalability to maintain daily operations during a product crisis, or you require a complete end-to-end product recall solution, we have the experience to protect your brand and peace of mind.

If you’re currently facing a product recall, or seeking to enhance your recall readiness, contact us now.


Whether you’re planning for — or currently facing — a product recall, market withdrawal, or any other in-market product incident, our experts are on hand to support you.