Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.


  • Family violence policy
  • Australia anti-slavery and human trafficking statement
  • Complaint policy (translations available; contact us for a version in your preferred language)
  • Communicating with Sedgwick
  • Vulnerable Customer Policy — At Sedgwick, (ACN 003 437 161, AFSL 530898) caring counts, and we believe in treating our customers with respect and dignity. We understand that each of our customer’s circumstances is unique and that there might be additional assistance you need from us in challenging times. Sedgwick has a range of support options and we will work with you to make sure that any extra help you need is made available. Call us on (+61) 1800 811 285 or view our Vulnerable Customer Policy.
  • Ethics line
  • Financial Hardship Statement
  • Treating Customers Fairly Policy
  • General Insurance Code of Practice (Australia)
    The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (“the Code”), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry. 

    Sedgwick Australia has adopted the Code on terms agreed with the Insurance Council of Australia and its partnering organisations. For further information on the Code please visit Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the Code. For more information on the Code Governance Committee (CGC) go to


Australia & New Zealand privacy policies