Australia

• Family violence policy
• Australia anti-slavery and human trafficking statement
• Complaint policy (translations available; contact us for a version in your preferred language)
• Communicating with Sedgwick
• Supporting Customers Experiencing Vulnerability and Financial Hardship
• Ethics line
• Treating Customers Fairly Policy
• Supplier Code of Conduct

• General Insurance Code of Practice (Australia)
  The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (“the Code”), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry. 
  
  Sedgwick Australia has adopted the Code on terms agreed with the Insurance Council of Australia and its partnering organisations. For further information on the Code please visit www.codeofpractice.com.auThe Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the Code. For more information on the Code Governance Committee (CGC) go to www.insurancecode.org.au

New Zealand

• Motor Vehicle Register (New Zealand)
  Sedgwick is authorised by Gazette Notice 2025-au4336 to access information held on the Motor Vehicle Register, including the name and address of registered motor vehicle owners. We may collect such information for any of the following purposes: 
  • • Where a motor vehicle has been involved in an incident resulting in damage or loss to our customer, to contact the registered owner of that motor vehicle to resolve any financial matters arising out of the incident
    • When verifying entitlement to make a claim or receive a payment under an insurance policy that applies to a motor vehicle, to ensure the registered owner of that vehicle is the person to whom that insurance policy applies.

  
  Vehicle owners may notify the Registrar of Motor Vehicles that they wish to opt out from having their name(s) and address(es) made available under an authorisation. However, please note that access to opted-out information may be granted in limited circumstances where Waka Kotahi has determined that this access is permitted under the Official Information Act 1982, in accordance with section 237(2)(d) of the Land Transport Act 1998.