Designed to smartly address high-volume incidents or claims events, Sedgwick’s flexible smart.ly platform integrates advanced technology behind the scenes to simplify the intake process for the end user. Multilingual and available to deploy anywhere in the world, smart.ly can take on a wide range of scenarios. Its intelligent capabilities, real-time system interactions, integrated artificial intelligence (AI), optical image analysis and robotic process automation (RPA) combine many of the latest technologies — enabling the automated adjustment of claims and fulfillment of processes. Intuitive scripts make it easy to report an incident, and new scripts can be created quickly, making it highly adaptable.
One platform, endless possibilities.
Easy to configure. Quick to implement.
Smart.ly can be customised for individual programs with client-specific data fields and document requirements. These configurations include a custom-branded landing screen and messaging; personalised scripting, question labels and data fields; and connectivity with other data sources for validation. The rapid exchange of information enabled by application programming interfaces (APIs) streamlines information accessibility and ensures accuracy.
Agile, efficient and clever
Smart.ly is powered by an embedded intelligent engine and guided by a rules-based structure.
The wide-ranging types of claims/events and processing challenges that smart.ly can support include:
- Automated processing for no-touch, low-touch or fast-track claims
- Reporting and resolution of customer service matters
- Property, liability, motor and travel claims
- High-profile product recalls
- Warranty programs
Smart.ly can be implemented in a matter of hours, not days. Speed of resolution makes a big difference for the person behind each claim, loss or event, and we’re committed to helping clients move quickly and making things right again.
Smart.ly can be customised for individual programs.
Multilingual and available to deploy anywhere in the world.
Smart.ly makes it easy to gather all the information needed to start the claims process
Smart.ly offers users a selection of dates, drop-down and picture menus to facilitate the entire claims, loss or event filing process
Intuitive scripting and reflexive questions
Each user prompt connects logically to the next, so only the data relevant to the specific event is collected
No matter the kind of claims, event intake or processing challenge, smart.ly can handle it.
WHAT CAN SMART.LY DO NEXT? LET’S FIND OUT TOGETHER. SHARE YOUR INFORMATION AND WE’LL SEND YOU A CLOSER LOOK AT SMART.LY’S CAPABILITIES, CASE STUDIES AND MORE.
Sign up to get more from Sedgwick
Thought leadership • Regulatory updates • New solutions • News and developments