With the continued adoption of Internet of Things (IoT) devices, technology is becoming an integral part of a growing number of products. As that trend continues, even companies with existing product recall plans and remediation procedures need to review them to ensure that their processes not only reflect changes to product offerings, but also account for the new and constantly changing risks posed by the technologies that are now embedded in them.
Sedgwick’s brand protection experts ensure that companies create custom product recall and remediation plans based on their specific product risks, regulatory environments, supply chains and customer bases.
Technology product recall management
Innovative technology tends to lead to more recalls. And recalls of IoT products are becoming larger, more complex and strictly regulated every day. With new and emerging technologies employing artificial intelligence, nanotechnology and biotechnology will come new risks and threats many companies haven’t seen before.
The true extent of safety and cybersecurity risks created by the integration of technology into traditional products like cars, refrigerators, home alarms, healthcare products etc., is yet unknown. For example, the widespread introduction of autonomous driving is likely to see a shift in liability from individuals to product manufacturers, resulting in increased risk of automotive recalls. Without a driver to blame for a car crash, a series of accidents will raise safety concerns that could trigger a massive recall event.
Sedgwick’s brand protection experts are singularly qualified to address the most difficult issues of any product recall or corrective action. With experience of managing more than 5,000 of the most time-critical and sensitive global product recall and remediation programs across more than 60 countries and multiple industries, we can help clients manage these new challenges.