Expertly managing large property loss claims

Part 2: Asking the right questions

Every large-loss claim has endless variables to account for. The right questions at the right time help:

• Frame the project
• Define priorities
• Uncover hidden risks
• Set the tone for collaboration

Getting these answers early can help save time, cut costs and avoid complicated mistakes. 

Clarify project-specific concerns

• What special considerations apply to this site?
• Are there environmental or regulatory constraints?
• What are the immediate safety concerns?

Touch base with the insured, site managers and environmental experts to get their insights early on.

Establish scope and cost management

What restoration costs are relevant?

What’s the conceptual scope of repairs?

Are code upgrades required?

Building consultants, engineers and cost estimators will be your best resource for these answers.

Coordinate with the experts 

• What experts are needed and when?
• Are certifications required?
• Is litigation anticipated?

Work with internal teams and external vendors to determine the experts you’ll need to cover all your bases. Early engagement is key here.

Institute communication and documentation protocol

What are the insured’s concerns?

What deliverables are expected?

How will decisions be documented?

Every project needs to establish clear protocols to track deadlines, record changes and maintain transparency.

Lessons from the field

A recent case study involving a school fire is a clear example of the power of questions. By asking about environmental hazards, structural integrity and code compliance, we were able to:

Respond faster

Minimize delays 

Ensured safety

Prevent costly mistakes

Questions help protect everyone

The right questions help build a defensible file. They prove scope, validate the approach and demonstrate the care and expertise that goes into every decision.

In the high-stakes world of large-loss claims, this diligence is essential.

Part 3: Forming the right team

Keep an eye out for our next installment where we’ll explore how expert selection and role clarity drive better outcomes and ensure claims are covered.