SOLUTIONS | SPECIALTIES

Lloyd’s + London market

Easy access to our UK and global claims solutions via one dedicated market hub.

The LLoyds and Willis buildings in London.

What we do

We work to ensure clients in the Lloyd’s and London market receive the right response — anywhere in the world — promptly and efficiently. Sedgwick’s broad talent base and international footprint give us the reach, scale, local knowledge and cultural understanding to provide an effective and impressive response to each client’s unique needs.

Through our dedicated London market hub, we connect clients to our global offerings, such as third party administration (TPA) and delegated claims administration, loss adjusting services, major and complex loss handling and various specialist practice groups. Additionally, our team has the flexibility to design client-specific, tailored solutions for any risk, claim or service in any location.

Building trusted relationships in the Lloyd’s and London market with managing agents and their syndicates, international insurers, brokers, managing general agents (MGAs) and coverholders.

Our international hub

We deliver:

  • A one-stop focal point for claims management and queries, allowing easy access to our panel of designated experts
  • Immediate response and unparalleled customer service to adhere to clients’ needs
  • Tailored claims management to meet the individual administrative requirements of each client
  • Centralisation and consistency, with an appointed expert carrying out the required job whilst the hub applies the client requirements from the receipt of request through to delivery
  • First notice of loss (FNOL) intake and new loss registration in our central claims management system, diary management, tracking and monitoring delivery against service level agreements (SLAs) and data management
  • Accurate and timely MI that captures the data relevant to each client

We take the time to learn what’s important to you and to understand your business priorities and culture. We then build these priorities into our operational processes and ensure you have access to the right experts.

Delegated claims administration

We provide all forms of bespoke insurance-focused services spanning divisions of our TPA, home and commercial claims, including an international out of hours helpline service. We have a dedicated delegated claims administration team, ‘approved’ by the Lloyd’s Corporation, that handles files across all lines of business.

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