Commercial trucking claims management

A commercial trucking accident can escalate fast, especially for a busy fleet. When our adjusters arrive on-site, they move quickly to preserve critical evidence, document real-time conditions and get witness statements from every party involved in the crash.

This early intervention supports accident management — preventing small issues from escalating into large, costly disputes and reducing liability exposure for your business. Our commercial trucking claims management service supports:

• Insurance carriers (auto, transportation, commercial and personal)
• Self-insured trucking businesses and transportation companies
• Large fleets with internal risk and safety divisions
• MGAs and brokers

With our trucking accident response team, we can help you avoid downstream claim issues and keep the process moving forward with more clarity and control. Our rapid response team and model:

• Lowers indemnity by making early contact with claimants
• Shortens cycle times by accelerating initial assessments of vehicle damage and repair needs
• Prevents leakage by minimizing tow and storage costs
• Reduces litigation risk by supporting timely investigations
• Enables earlier settlement by providing strong documentation

Our team combines deep transportation expertise with rapid response, around-the-clock support to help you manage commercial vehicle insurance claims with confidence and keep operations moving.

• World-class loss adjusters: With a nationwide network of specialized trucking claims adjusters, we handle complex case activity for fleets, carriers and trucking company clients — anytime and anywhere.
• Dedicated reporting hotline: Our rapid response team of adjusters are deployed from the moment you call our 24/7 hotline, with dispatchers providing real-time visibility into resources and response status, supporting accident reporting.
• Scalable claims support: Whether you need a one-time dispatch or end-to-end truck accident claims support, we can quickly flex our service to meet your program’s needs.

Trucking accidents can impact multiple lines of coverage — auto, trucking, general liability and workers’ comp — and may involve injuries, cargo loss and property damage that require additional support beyond loss adjusting. That’s why our commercial trucking claims management solution can seamlessly integrate with other services and help fleet managers handle related needs.

Our trucking claims adjusters can coordinate with other Sedgwick and EFI Global experts to provide the following support for your commercial vehicle claims:

• Environmental and forensic services to support investigation and evidence preservation
• Auto appraisals and damage evaluations for truck and fleet vehicle losses
• Accident reconstruction for crash and collision events, including truck accident scenarios
• Desk adjusting to streamline the claims process and improve accident reporting