Challenge

A large banking institution saw an increase in employee absences associated with mental health struggles. The company sought to help employees promptly access appropriate care and support services, enabling them to safely resume productivity at work and a better quality of life.

Solution

The employer implemented a program whereby a Sedgwick clinical behavioral health specialist reaches out to every employee reporting a short-term disability leave with a mental health issue as their primary diagnosis. With an emphasis on engagement early in the claim process, the clinician plays an active, consultative and supportive role regarding the employee’s condition, symptoms, treatment plan, available benefits through an employee assistance program (EAP) and plan for transitioning back to work.

Results

The client is very pleased with the added support their employees are receiving through the clinical behavioral health program and how it helps keep claims on track. Survey results indicate that employees are satisfied with the mental health resources provided and their interactions with our clinical specialists

Our clinical behavioral health team connects clients’ employees to wellness and EAP resources while promoting collaboration with their treatment providers and claims specialists to support a safe and healthy return to work.

Our clinical behavioral health team:

Supports employees struggling with depression, anxiety, substance abuse, and other conditions

Engages with more than

70%

of employees taking mental health-related leave

Helped nearly

1,300

employees in 2020

Introduced

transitional return-to-work options