Sedgwick promotes Daphne Chan to Manager of British Columbia Strata Claims and Executive General Adjuster

VANCOUVER, B.C. – Sedgwick, the world’s leading risk and claims administration partner, has promoted Daphne Chan to Manager for British Columbia Strata Claims and Executive General Adjuster, recognizing her extensive expertise and long‑standing leadership in major and complex loss adjusting. 

Chan is a seasoned insurance claims professional with more than 25 years of experience specializing in major and complex loss adjusting. Known for her ability to navigate intricate claims environments, she has built a reputation as a solutions‑driven adjuster who excels at process optimization, client service, and collaborative problem‑solving. Her background includes extensive work in large loss, casualty, and product liability claims, and she is recognized for her ability to engineer creative, efficient pathways to resolution. She joined Sedgwick in 2011 and has progressed through senior roles, including Senior Adjuster and Senior General Adjuster, Major & Complex Loss.

“Daphne’s promotion reflects the depth of expertise and leadership she has demonstrated throughout her career. For more than two decades, she has set a high standard in major and complex loss adjusting, consistently delivering clarity, precision, and strong results,” said Lee Powell, Vice President, Executive General Adjuster, Sedgwick Canada. “She will lead with a blend of technical depth, strategic thinking, and a relentless commitment to service excellence.”

Chan will lead the growth of the British Columbia condo segment within Strata Claims, with a strong emphasis on expanding the team and strengthening capabilities in multi‑unit and large‑loss files. She will apply her extensive expertise and long‑standing leadership in major and complex loss adjusting to elevate the province’s strata portfolio.

“Stepping into this new role marks an important progression in my career. I’m committed to leading our team with clarity, collaboration, and a solutions‑focused approach that supports both our adjusters and our clients,” said Chan. “My work on major and complex loss claims has shaped my professional foundation, and I look forward to enhancing client relationships, and ensuring we navigate challenging claims with consistency and excellence.”

Chan is an active member of the Canadian Insurance Adjusters Association (CIAA). She is currently working toward her Chartered Insurance Professional (CIP) designation. She holds a bachelor’s degree from the University of British Columbia.

About Sedgwick

Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see sedgwick.com.